Technical Program Manager, Infrastructure

Role Description Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. The mission of the Engineering TPM team is to drive Figma's most important cross-company engineering efforts, and we are looking for a Technical Program Manager (TPM) to partner with our Infrastructure team. The TPM provides oversight of the most important efforts that require coordinated technical execution across the Org to succeed. This is a role focused on enabling Figma's infrastructure teams to scale, improve performance, and deliver on critical projects. These large-scale efforts will involve: Collaboration across numerous backend, infrastructure, and security teams and cross-functional stakeholders Prioritization, decision-making, tracking execution, and driving operational excellence This is a full-time role that can be held from one of our US hubs or remotely in the United States. What You'll Do at Figma Lead the execution, coordination, and risk management of Figma's infrastructure projects, ensuring seamless integration with minimal performance impact Drive key infrastructure initiatives, including reliability, storage, distributed systems, cloud-native performance improvements, and compliance programs (e.g., encryption key management, FedRAMP, SOC 2) Partner closely with engineering, security, compliance, and legal teams to ensure alignment and on-time delivery Track program milestones and ensure seamless delivery across multiple infrastructure teams, including data, caching, observability, and security engineering Provide regular updates to executive leadership, external partners, and internal teams on the status of infrastructure programs, including risks, blockers, and dependencies Develop and drive best practices in infrastructure program management, improving visibility into progress, risks, and technical dependencies Facilitate large-scale testing and rollout strategies for critical infrastructure changes to minimize downtime and ensure high system reliability Translate technical constraints and risks into executive-level communications for senior leadership and external stakeholders Qualifications 8+ years in Infrastructure TPM or related roles (cloud engineering, SRE, or infra-focused software engineering), with hands-on experience in cloud-native architectures and distributed systems (AWS, GCP, or similar) Deep technical expertise across infrastructure components - storage (S3, RDS, DynamoDB), caching (Redis), search (OpenSearch), and event-driven systems (Kafka) Track record driving large-scale infrastructure programs such as migrations, cost optimization, encryption/key management, and reliability initiatives for high-availability, business-critical services Strong cross-functional program management skills, including coordinating multi-team engineering orgs, tracking performance bottlenecks, optimizing infrastructure SLAs, and establishing PM best practices in ambiguous environments Proven stakeholder management, with experience engaging external partners (cloud providers, enterprise customers) and translating complex technical challenges into clear executive-level communications Requirements A track record of setting up and scaling TPM functions or program management practices within an engineering organization Experience working on high-visibility enterprise security and compliance programs (SOC 2, FedRAMP, encryption key management) Infrastructure incident management and analysis experience Experience working with external enterprise partners on technical programs (e.g., Apple, AWS, Google) Background in software engineering or site reliability engineering (SWE/SRE-to-TPM career path) Benefits Equity to employees Competitive package of additional benefits, including health, dental & vision Retirement with company contribution Parental leave & reproductive or family planning support Mental health & wellness benefits Generous PTO Company recharge days Learning & development stipend Work from home stipend Cell phone reimbursement Sales incentive pay for most sales roles Annual bonus plan for eligible non-sales roles