Systems Engineer Level I

Benefits: Health insurance Paid time off Training & development 401(k) matching Bonus based on performance Free food & snacks Advanced Intelligence Engineering (AIE) is a Managed IT Services Provider based in Wheaton, IL, serving the SMB marketplace across Chicago and the suburbs with cutting-edge technology support and solutions. The Systems Engineer designs, recommends, and delivers exceptional IT solutions and infrastructure projects for AIE's managed clients — increasingly incorporating modern cloud, security, and AI-driven automation tools into client environments. Responsibilities Design and deploy servers in on-premises and cloud environments, using VMware, Proxmox, Hyper-V, Microsoft Server 2019/2022/2025, and Microsoft Azure Implement and maintain local area networks, including switching, routing, firewalls, and configuration of remote access and site-to-site VPNs Deploy, configure, and manage Microsoft Intune and Entra ID for modern device management, conditional access, and zero-trust endpoint security across client fleets Administer Microsoft 365 environments, including Exchange Online, SharePoint/OneDrive, Teams, and security/compliance configuration Identify and implement AI and automation opportunities within client environments and AIE's internal operations — including workflow automation (e.g., Power Automate, n8n) and AI assistants/agents (e.g., Claude, ChatGPT/Codex) to streamline documentation, ticket triage, scripting, and reporting Document new client networks as part of the onboarding process, maintaining accurate records in ITGlue Provide professional and responsive client communication and coordination throughout project engagements Serve as top tier of escalation for complex desktop, server, network, and cloud identity issues Develop and execute test plans to check infrastructure, system performance, and security posture Develop best-practice standards for client systems, including security baselines and compliance-aligned configurations (e.g., HIPAA, CMMC) Work with the professional services department and the President to recommend technical direction for managed IT services and AI-enabled service offerings Work with the sales team to scope and present projects, network assessments, and automation/AI opportunities for both new sales and existing clients Work with other professional services team members to review and continuously improve standard operating procedures and best-practice workflows Provide technology leadership and mentoring to technical staff Qualifications Minimum 2-4 years' experience in IT systems engineering, preferably at least 1 year at an MSP Hands-on experience with Microsoft Intune / Endpoint Manager and modern device management (Autopilot, conditional access, Entra ID) Practical experience using AI tools and/or automation platforms (e.g., Claude, ChatGPT/Codex, Copilot, Power Automate, n8n) to improve efficiency, scripting, or client deliverables Possess one or more of the following certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), VMware Certified Professional, or CompTIA Security+ Working knowledge of PowerShell or other scripting languages for automation and reporting Working knowledge of compliance frameworks such as CIS Controls v8 (CIS 18), HIPAA, and CMMC Strong written and verbal communication skills, with the ability to explain complex technical issues simply Strong troubleshooting and critical thinking skills, with the ability to take ownership of problems Strong attention to detail and planning capabilities Ability to uphold AIE's core values: Communication, Compassion, Competence, and Community This is a full-time, salaried, exempt position and includes health insurance and retirement benefits. AIE offers a hybrid work arrangement, with employees eligible to work remotely one day per week.