Tier II Desk-Side Support Engineer - Bothell Washington

Desktop Support EngineerLocation: Bothell, WAWork Model: Primarily OnsiteOverviewWe are seeking customer-focused Desktop Support Engineers to support a large-scale Microsoft 365 modernization initiative while providing day-to-day desktop support for end users in a corporate environment.This role will serve as the primary onsite IT support presence for one office location, assisting users with Microsoft 365 applications, endpoint support, account access issues, device deployments, and general technical troubleshooting. The ideal candidate is comfortable working directly with end users, providing white-glove support, and operating in a fast-paced environment where customer service is just as important as technical ability.ResponsibilitiesProvide onsite desktop support for end users in a corporate environmentTroubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange OnlineSupport user authentication issues including password resets, MFA enrollment, account unlocks, and access requestsTroubleshoot Windows 10/11 operating system, hardware, software, and connectivity issuesDeploy, configure, and support laptops, desktops, monitors, docking stations, printers, and peripheralsAssist with user onboarding and offboarding activitiesSupport conference room technology and collaboration toolsProvide hands-on support during Microsoft 365 migration and modernization activitiesAssist users with post-migration questions, troubleshooting, and adoption supportDocument issues, resolutions, and support activities within ticketing systemsEscalate advanced infrastructure, networking, or identity-related issues when appropriateDeliver high-touch support to business users and leadership teamsPartner closely with project managers, engineers, and infrastructure teams during key project milestonesRequired Qualifications3+ years of desktop support, deskside support, or IT support experienceExperience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePointStrong troubleshooting experience in Windows 10/11 environmentsExperience supporting Active Directory user accounts, password resets, permissions, and group membershipsFamiliarity with MFA, authentication, and account access troubleshootingExperience supporting laptops, desktops, printers, docking stations, and related hardwareStrong customer service and communication skillsAbility to work onsite and provide hands-on support to end usersPreferred QualificationsExperience supporting Microsoft 365 migration, deployment, or modernization initiativesFamiliarity with Entra ID (Azure AD)Experience with Intune or endpoint management platformsExperience supporting executive or VIP usersExperience working in enterprise corporate environmentsPrior consulting or managed services experienceNice to HavePowerShell experienceExperience with Okta or other identity management platformsExposure to device imaging, provisioning, or deployment toolsIf you enjoy working directly with end users, solving technical problems, and supporting modern workplace technologies in a hands-on environment, we'd love to hear from you.TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.75873