End User Support Engineer
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Job Title: End User Support Engineer
Location: 820 W JACKSON ST, MACOMB CITY, IL
Employment Type: Freelance / Ticket-Based
Experience: 1+ Years Key Responsibilities
Check-InCheck in with the designated Manager on Duty (MOD).Confirm the work order and locate the equipment/lane(s) assigned for installation.
Deinstallation:
Remove the existing/legacy device and associated cables as instructed. Ensure removed equipment and cables are handled appropriately.
Installation:
Install the new P630/M425 device and required cables. Ensure all equipment is properly connected and securely installed.
Device Configuration:
Enter the required network parameters.
Pair/configure the POS device as instructed.
Initiate any required software or configuration downloads.
Device Downloads & RebootAllow the device to complete automatic downloads and required reboots.
Verify that the device is operating correctly.
Perform a test sale/transaction for registration, as instructed by the client.
Testing:
Coordinate with the Branch/Store Manager for the required testing. Complete the test transaction and verify that the installation is functioning properly.
Checkout:
Obtain the required sign-off on the work order. Clean up the work area and ensure no installation materials or debris are left behind. Complete the checkout process with the client/MOD. Important NoteThe client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement: The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.