End User Support Engineer

Job Title - End User Support EngineerLocation: 820 W JACKSON ST, MACOMB CITY, ILEmployment Type: Freelance / Ticket-BasedExperience: 1+ Years Key ResponsibilitiesCheck-InCheck in with the designated Manager on Duty (MOD).Confirm the work order and locate the equipment/lane(s) assigned for installation.DeinstallationRemove the existing/legacy device and associated cables as instructed.Ensure removed equipment and cables are handled appropriately.InstallationInstall the new P630/M425 device and required cables.Ensure all equipment is properly connected and securely installed.Device ConfigurationEnter the required network parameters.Pair/configure the POS device as instructed.Initiate any required software or configuration downloads.Device Downloads & RebootAllow the device to complete automatic downloads and required reboots.Verify that the device is operating correctly.Perform a test sale/transaction for registration, as instructed by the client.TestingCoordinate with the Branch/Store Manager for the required testing.Complete the test transaction and verify that the installation is functioning properly.CheckoutObtain the required sign-off on the work order.Clean up the work area and ensure no installation materials or debris are left behind.Complete the checkout process with the client/MOD. Important NoteThe client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement: The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.