Technical Delivery Lead

Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem. At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time. We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.We are a mission-driven organization, guided by four core principles:Shape Technology for Good: Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.Serve Those Who Serve: From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do. Release Collective Strength: We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.Enable Ecosystem Trust: Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!The OpportunityThe Technical Delivery Lead serves as the quality and release authority across multiple client engagements within Gloo 360. This role is personally accountable for ensuring that all client-facing services - applications, integrations, data systems, mobile deployments, and AI-enabled solutions—meet defined standards of technical excellence prior to release. Operating partner contexts, the Technical Delivery Lead ensures production readiness, contractual alignment, data integrity, and systemic quality enforcement. Success in this role requires strong engineering judgment, calm leadership under pressure, comfort operating in ambiguity, and the ability to work across clients and teams.What You’ll Be DoingRelease Authority & Production ReadinessServe as final technical sign-off prior to client-facing releasesValidate production readiness across multiple teamsConfirm defined release criteria are satisfied before final handoffEnsure performance, security, data integrity, and observability standards are metQuality Systems & CI/CD GovernanceEstablish and evolve release quality standards across servicesEnsure automated test coverage is meaningful and enforcedValidate CI/CD pipelines enforce architectural, security, and regression policiesConfirm rollback strategies, feature flag safeguards, and progressive deployment practices are in placeStrengthen systemic quality guardrails following incidentsClient-Facing Technical StewardshipParticipate regularly in client calls (milestones, releases, escalations, architecture reviews)Communicate technical risk clearly and crediblyExplain tradeoffs in accessible languageProvide steady technical leadership during incidentsStrengthen client confidence in delivery rigorService-Level & Contractual AlignmentEnsure work aligns with defined service boundaries and SOW agreementsIdentify when requests exceed sustainment scopeProtect operational commitments (mobile releases, compliance, security posture)Reduce reactive escalation through proactive quality enforcementCommunication and AlignmentClearly communicate technical decisions, tradeoffs, and progress to technical and non-technical stakeholders.Contribute documentation and shared understanding across teams.Support program managers in aligning scope, timelines, and expectations.What We’re Looking For8+ years of experience in software engineering, technical delivery, or production system ownershipProven experience owning and approving production releasesStrong understanding of CI/CD systems, automated testing, and deployment governancePractical experience with cloud platforms (AWS preferred)Familiarity with modern full-stack architecturesPrior client-facing technical experienceDemonstrated history of improving quality systems at a structural levelBachelor’s degree in Computer Science or related field, or equivalent professional experienceJob Location: Hybrid - Orlando, FLCompensation: $119-146kOur Team Members EnjoyCompetitive compensation and discretionary performance bonus commensurate with experienceFlexible PTO policy and state-compliant sick leave to support your well-beingMedical, Dental, and Vision plans with up to 90% coverage for employeesGenerous employer HSA contributions for HDHP electionsEmployer-sponsored 401k program with a 2% employer matchLearning & Development stipend available after 6 months of employmentPaid Parental LeaveA dynamic, talented team, dedicated to changing the world and building an incredible businessOnsite and virtual social events to keep us connected in our hybrid work environmentApplicants must be currently authorized to work in the United States on a full-time basis. At this time, Gloo is only able to consider candidates who are U.S. Citizens, U.S. Permanent Residents, and individuals eligible for H-1B transfer or petition (we are unable to sponsor new H-1B visas).Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@gloo.us to let us know how we can support you.Job is posted until filled.