Technical Support Engineer

End User Support Engineer (Tier 2-3 / Enterprise level)Location : Hybrid 2-3 in Duluth, GADuration : 6 month contractTarget Rate : 25.00 - 30.00/hrMUST HAVES:2-4 years of industry experience working in a tier two or advanced level support environmentExperience with end user support of Windows and Mac computersExperience with Linux, Windows XP-10, Apple OSEnd user hardwarePrinters/scannersEnd user software suiteMicrosoft officePerformance work with security mindsetExperience working with network connectivity issuesPlusses:Service now experienceDay to Day:Team breakdownEnterprise support tier 2 team6 other members on the team in support rolesSupport executive level leadersThe role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation, and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.Setups and maintains demo equipment.Configures mobile devices and mobile email; assists with troubleshooting.Researches and tests new equipment to train oneself.Maintains stock of equipment. Purchases equipment when necessary. Generates, ensures and tracks asset tags for equipment.Generates and ensures closure of warranty support tickets.Assists in maintaining shipping equipment in the Distribution Center.Deploys, manages and runs reports of Druva Systems.Coordinates with vendors to ensure correct store build with proper equipment.Replaces and updates existing store workstations and ensures they are imaged.Ensures desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Trains and orients corporate end users on use of hardware and software.#J-18808-Ljbffr