Customer Service Representative CSR

Job DescriptionCustomer Service Representative -Essential Job Duties:Maintaining the daily schedule for both service techs and installation teamsAnswering incoming callsBooking jobs for service departmentCommunicating with customers daily for follow ups, tech arrival updates, scheduling, and moreFast-paced environment with strong teamwork environmentHigh typing and multitasking skills requiredRequirements & Qualifications:1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experienceProactive & accountableSelf-motivated, fast learner and highly organized multi-tasker with attention to detailExcellent communication and customer service skills especially under pressureFamiliarity with ServiceTitan and HVAC dispatching is ideal (will train for right person)Team player who is a self-starter and able to learn independentlyConfident in utilizing and learning new software programsGeographical knowledge of service area or map reading skillsHigh school diploma or general education degree (GED)Must enjoy helping and working with othersExperience:Dispatching: 1-3+ years (Preferred)Company DescriptionIf you’re looking to start your career in the competitive and rewarding field of heating and cooling services, or you’re looking to take the next step, then we are looking for you!If you’re looking to start your career in the competitive and rewarding field of heating and cooling services, or you’re looking to take the next step, then we are looking for you!