Operations Shift Coordinator-- KEWDC5799559

Key Responsibilities1. Shift Management & StaffingAssign OSS team members to scheduled shifts and ensure full coverage across all active operationsMonitor attendance, punctuality, and no-shows, taking immediate corrective action when neededBackfill staffing gaps in real time through reassignment or escalationMaintain shift continuity with minimal operational disruption2. Real-Time Operations OversightTroubleshoot operational issues such as:Late arrivalsSetup or site readiness problemsParticipant or customer confusionStaffing coordination challengesEscalate critical issues with clear context, updates, and recommended solutionsEnsure smooth on-site execution and timely issue resolution3. Communication & CoordinationServe as the primary point of contact for all inbound and outbound OSS communication during assigned shiftsRespond promptly and clearly to team questions, concerns, and updatesCoordinate cross-functionally with Operations, Support, Launch, and other internal teams as neededMaintain proactive and professional communication throughout the shiftQualifications1–3 years of experience in:OperationsLogisticsHospitalityDispatchingOther fast-paced operational environmentsStrong real-time decision-making and problem-solving abilitiesExcellent written and verbal communication skillsAbility to manage multiple workflows simultaneouslyHighly dependable, organized, and responsivePreferred QualificationsExperience with:Dispatch operationsShift schedulingGig workforce managementFamiliarity with:Last-mile logisticsOn-demand operations environmentsCompunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.