Program Coordinator

We are seeking a highly organized and proactive Program Coordinator to support a strategic program. This role will be responsible for managing an inventory program that supports a large-scale rewards platform, ensuring merchandise is properly planned, stocked, and fulfilled to support redemption activity.This Program Coordinator will support inventory planning, vendor coordination, fulfillment operations, and program reporting while working closely with internal teams, vendors, and fulfillment partners to ensure the program operates smoothly.The role will also support special kitting and project-based fulfillment initiatives that require coordinating ad-hoc merchandise purchases and shipments to the warehouse for assembly and distribution.The ideal candidate is highly organized, detail-oriented, and comfortable supporting complex operational programs that require coordination across multiple teams and systems.Essential Functions:Inventory Program ManagementOwn the inventory program supporting a large-scale rewards platform and ensure redemption merchandise is properly planned and available.Forecast inventory needs based on historical redemption trends and program seasonalityMonitor inventory levels stored at the warehouse and ensure adequate stock is available for redemption activityReview low inventory alerts and redemption velocity to identify replenishment needsCoordinate inventory counts and reconciliation with fulfillment partnersPlan seasonal inventory builds ahead of peak program periodsManage replenishment orders with suppliers to maintain inventory availabilityConfirm inbound inventory deliveries and validate inventory accuracyFulfillment Partner CoordinationManage the operational relationship with the program's fulfillment partner to ensure merchandise is stored, assembled, and shipped according to program requirements.Coordinate inventory storage and receipt of merchandise at the warehouseMonitor fulfillment performance and ensure orders are shipped according to program expectationsWork closely with fulfillment partners to resolve shipping issues or delaysEnsure orders flow properly through the fulfillment processEscalate operational issues that could impact end-user experienceKitting & Special ProjectsManage special fulfillment projects that require assembling kits or shipping merchandise for program initiatives.Manage kitting projects that require multiple items to be assembled and shipped togetherCoordinate purchasing of ad-hoc items required for kitting initiativesArrange shipment of project merchandise to the warehouse for assembly and fulfillmentDefine packaging requirements and kit contents with internal teams and vendorsTrack project timelines to ensure items are ready before deadlinesProgram Reporting & AnalysisProvide operational visibility into the program through reporting and performance analysis.Generate regular program reports related to redemption activity and inventory performanceAnalyze merchandise redemption trends and inventory utilizationCompile operational reports for internal leadership and stakeholdersMonitor program performance and identify opportunities to improve inventory planningMaintain accurate program documentation and reporting dashboardsOperational CoordinationCollaborate with internal teams and external vendors to support the overall success of the program.Work closely with program leadership and operations teams to ensure smooth program executionCoordinate with suppliers regarding production timelines and order statusAssist with troubleshooting order or inventory issues when they ariseMaintain clear documentation of program workflows and operational processesJob Specifications:Strong organizational and project management skillsExcellent attention to detail and ability to manage multiple prioritiesExperience coordinating vendors, inventory, and fulfillment operationsAbility to analyze data and produce meaningful operational reportsStrong communication and collaboration skillsAbility to work independently while coordinating across multiple teamsPreferred Experience:Experience in promotional products, branded merchandise, or a related industryExperience managing inventory programs or ecommerce fulfillment operationsFamiliarity with warehouse fulfillment processes and kitting projectsExperience working with reporting tools and operational data analysisOther Specifications:* Position may be remote with preference given to candidates within driving distance of Boundless locations* Some travel may be required based on program needsBenefits & Perks:Medical, dental and vision insurancePaid time off401(k) with matchingCool swag!Boundless is Your Merch Media Agency, where creative ideas meet results-driven execution. As an industry-leading branded merchandise agency, we fuse agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love. Our team brings strategy, storytelling, and design to life through product-and we don't just follow trends, we spark them. Whether we're building ecommerce ecosystems, launching viral gifting campaigns, or decoding brand archetypes through our BrandEQ methodology, we do it with style, strategy and soul. Join the team that's rewriting the playbook on branded merch-and having a damn good time doing it.Boundless has been recognized in:* 2025 PPAI Best Places to Work* Top 20 ASI and PPAI DistributorAt Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.