Administrative Specialist

Certified Restoration Dry Cleaning Network (CRDN) of Oregon, a Division of Mt. Hood Corporations, Inc. is a family-owned business and a leading expert in disaster restoration services. We serve as part of the emergency response team, working with policyholders and their insurance representatives to restore peace of mind after a disaster. We are seeking an Administrative Specialist to join our team who is customer and community-focused and demonstrates compassion and empathy in helping individuals recover and rebuild after an unfortunate disaster. This is an awesome opportunity to come on board with a growing company that is highly respected in the restoration industry and that demonstrates a high level of care for our employees. To learn more about CRDN and what we do, go to: https://www.youtube.com/watch?v=prkrT6giNrA Job Summary: · Assist the Office Manager in daily operations, including scheduling meetings, managing office supplies, and coordinating office activities. · Oversee and monitor documentation throughout the job lifecycle, ensuring accuracy and seamless coordination between departments and timely completion of tasks. · Assist in removing barriers between administration team and field personnel to ensure seamless and timely job execution. · Process the transcription and integration of data across various software programs to streamline job billing. · Support invoicing preparation and coordinate communication with the contracted billing representative. · Regularly review accounts receivable aging reports to identify overdue accounts and prioritize soft collection efforts with insurance carriers and policyholders. · Initiate and maintain consistent follow-up with insurance carriers or policy holders on past due invoices through phone calls, emails, and letters to ensure timely payments. · Assist with the A/R write offs in proprietary and accounting software programs. · Manage and document client and customer callbacks to address inquiries and concerns, while tracking and facilitating the resolution of each issue. · Provide support in handling incoming calls during peak times and when additional coverage is required. · Serve as a backup to Office Manager when they are out of the office. · Assist with special projects, as assigned. Qualifications Knowledge, Skills and Abilities · High School Diploma, or equivalent. · 5+ years of property/casualty insurance or restoration industry experience required. · Valid State Driver’s License, with clean driving record. · Must pass a background check. · Strong bookkeeping acumen with experience in collections preferred. · Exceptional customer service skills combined with effective communication abilities. · Excellent managerial and supervisory skills. · Exceptional organizational, communication, and attention-to-detail skills, both written and verbal. · Proficient in Microsoft Office Suite or similar software. · Experience with Xactimate software a plus. The Administrative Specialist position is an on-site position in Sandy, OR - Monday through Friday, 8:00 am – 5:00 pm. Benefits: · Competitive Salary · Health Insurance · Vision Insurance · Supplemental Benefits · Paid Time Off · Paid Holidays · 401(k) Matching · Training & Development · Opportunities for advancement Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: 401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Insurance or Restoration: 5 years (Preferred) Ability to Commute: Sandy, OR 97055 (Required) Ability to Relocate: Sandy, OR 97055: Relocate before starting work (Required) Work Location: In person