OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

Today Is Awesome — and So Is This Opportunity! You start your day energized and ready to connect. After a quick team huddle, you dive into reaching out to customers who already know and trust us. Your calls help uncover needs, schedule services, and ensure customers feel confident in their decisions. You’re not cold-calling strangers — you’re building relationships, following up on past services, and offering solutions that truly make a difference. Your Team Lead is close by for coaching, encouragement, and support as you sharpen your sales skills. At the end of the day, you leave knowing your conversations helped customers improve their comfort, safety, and peace of mind — and that your efforts directly contributed to the team’s success. What You’ll Do Drive outbound communication: Make outbound calls to existing customers and warm leads to schedule services, follow up on estimates, and identify additional needs. Sell with purpose: Educate customers on our products, services, and maintenance options — recommending solutions that fit their needs while meeting sales goals. Build lasting relationships: Create positive, trust-based customer experiences through friendly, confident, and professional conversations. Follow up & close the loop: Confirm appointments, check in after services, and re-engage customers who haven’t yet scheduled. Work as a team: Collaborate closely with your supervisor, CSR teammates, dispatchers, and technicians to ensure smooth handoffs and shared wins. Stay organized & accurate: Document conversations, update customer records, and enter accurate details into our system to support scheduling and service success. What You Bring Sales-minded & people-focused: You enjoy talking with people, overcoming objections, and helping customers say “yes” to the right solution. Confident communicator: Comfortable on the phone with a friendly, persuasive, and professional approach. Tech-savvy multitasker: Able to navigate computer systems while talking, typing, texting, and emailing with accuracy. Resilient & motivated: You handle rejection well, stay positive, and are driven by goals and results. What We Offer Health, dental, and vision insurance Paid time off Life insurance 401(k) with matching Employee discounts A supportive, family-oriented team culture Ongoing coaching and opportunities to grow your sales skills If you enjoy connecting with people, love the thrill of closing the loop, and want a role where your voice truly makes an impact — we’d love to meet you. Apply today and start your next awesome day with us. Job Types: Full-time, Part-time Work Location: In person Language: English or Bi-Lingual Job Types: Full-time, Part-time Pay: $16.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Flexible schedule Health insurance Paid time off Language: Spanish (Must be Bilingual) (Preferred) Work Location: In person