Dispatcher / Road Supervisor

Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a Dispatcher / Road Supervisor to support both fixed-route and on-demand transit operations. This role combines the core functions of a dispatcher and field supervisor—monitoring real-time service through TransLoc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer-focused service. Starting pay: $26.65-$27.49 per hour Holidays: 12 days (8 standard + 4 floating) Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability.\Benefits may vary depending on location policy.\Dispatch Operations (AM/PM Coverage):Monitor real-time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in. Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service. Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management. Provide clear, timely radio and phone communication with operators and field staff. Record service data, delays, missed trips, and operator call-ins using TransLoc and related dispatch software. Communicate service updates to management and client contacts.Road Supervision:Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy. Coach and retrain operators following incidents, performance issues, or new procedures. Serve as liaison between operators, management, and client representatives for field service issues. Assist in training new operators, including TransLoc usage, customer service expectations, and on-road safety. Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries. Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service. High School Diploma or GED (required) ~ Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required) ~3–5 years experience in public transit dispatch or road supervision preferred ~ Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio ~ Must be able to work AM/PM shifts, weekends, and holidays as needed ~ DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Combination of office (dispatch) and field (road supervision) environments Long periods of sitting and computer use; Must be able to work flexible hours and respond to emergency situationsS. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video atReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Please Click Here for CA Employee Privacy Policy.Operations SupportJob Type: Full TimeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Please Click Here for CA Employee Privacy Policy.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. xzgxqkn Find out more at or watch an overview video.