Customer Service Representative/Dispatcher

Join a team that values craftsmanship, growth, and doing the job right the first time.At George Brazil, we don't just install HVAC systems-we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative/Dispatcher who takes pride in their work and wants to grow with a high-performing team.What You'll DoCall Dispatch & CoordinationDispatch service calls to technicians or field staff based on availability, urgency, and skill setMonitor call queues and job status to ensure timely completionUpdate scheduling systems and track dispatched calls for accuracy and follow-upOutbound Customer CommunicationMake outbound calls to confirm appointments, follow up on service requests, and provide updatesContact customers regarding missed calls, service delays, or rescheduling needsConduct courtesy calls, satisfaction checks, or reminder calls as requiredCustomer Service & SupportProvide professional, courteous, and solution-oriented customer supportAccurately document customer interactions, notes, and outcomes in CRM or dispatch systemsResolve basic customer concerns and escalate complex issues when necessaryAdministrative & Coordination DutiesMaintain accurate customer records, schedules, and service logsCommunicate effectively with internal teams to ensure service expectations are metSupport reporting, call tracking, and performance metrics as assignedWhat We're Looking ForHigh school diploma or equivalent (associate degree preferred)1-2 years of experience in customer service, call center, dispatch, or coordination roles preferredStrong verbal communication and active listening skillsAbility to manage high call volumes and multitask in a fast-paced environmentProficiency with phone systems, CRM software, and scheduling toolsStrong organizational skills and attention to detailWhat We OfferCompetitive pay based on experienceFree Medical, dental, and vision benefitsPaid time off and 2 Floating Holidays, plus sick timeOngoing training and career advancement opportunitiesCompany vehicle and tools (if applicable)A supportive team culture that values your contributionsWhy George Brazil?We're committed to building a team of professionals who care about quality, customer experience, and continuous improvement. If you're looking for a place where your skills are respected and your career can grow, George Brazil is the place for you.