Customer Service Manager Job in Raynham, MA | Robert Half

Customer Service ManagerWe are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction.Responsibilities:Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution.Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs.Track and analyze performance metrics, providing regular reports to drive continuous improvement.Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently.Foster strong relationships with customers by addressing concerns and resolving conflicts effectively.Implement strategies to enhance customer satisfaction and loyalty through superior service delivery.Coordinate and optimize scheduling to ensure timely service and operational efficiency.Promote upselling opportunities by identifying customer needs and offering relevant solutions.Maintain a clear and precise communication style to effectively interact with customers and team members.Provide leadership and support to the customer service team, ensuring alignment with organizational goals.