Animal Care and Client Services Technician

Benefits:Team work environmentDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insurancePosition Summary:Responsible for animal care and client servicesEssential Duties and Functions:Animal Care• Provide adequate food and water to shelter animals daily• Monitor animals and immediately report health or behavior abnormalities to supervisor• Participate in stress and disease reduction efforts through purposeful and compassionate handling andplacement of animals in the shelter environment• Perform animal bathing and basic grooming• Assist with animal intake, evaluation, and treatment• Create and maintain necessary animal records, perform data entry• Ability to drive pets to and from the vet/eventsFacility Care• Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and generalarea• Operate laundry and dishwashing equipment• Restock cleaning areas with supplies and equipment• Maintain equipment in working condition, report equipment or supply needs to supervisor• Maintain work and general areas in an organized mannerPeople Care:• Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educationalinteractions• Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasantexperience· Process adoptions using shelter software (petpoint)· Answer adoption requests and questions through email responses.• Practice and encourage the humane treatment of animals• Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services,programs, and events• Promote donation and giving opportunities as appropriate• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the SocietySafety:• Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at riskPhysical Requirements and Work Environment:• Work is performed in a kennel/shelter setting and outdoors• Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8­-10 hours per day whileperforming job functions• Exposure to disinfectant solutions when cleaning• Exposure to various weather conditions when working outdoors• Subject to animal bites and scratches while handling animals of questionable temperament• Occasional lifting of up to 50 pounds with reasonable accommodations• Consistently exposed to animals and animal allergens under conditions with limited alterations available• Tetanus inoculation is recommendedReporting Relationships and Contacts:• Reports to Operations Supervisor/Operations Manager• Mentors and monitors volunteers/community service workersQualifications (Required):• High school diploma or equivalent• Customer service experience• Available to work weekends, holiday shifts, and overtime as needed• Driver's License with good driving recordKnowledge, Skills, and Abilities:• Commitment to the mission, values, goals, and success of DFW Humane Society• Highly motivated, out­going, polite, and professional manner• Team player, able to work in a fast-­pace environment and multi-task• Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals inthe work place• Knowledge of animal breeds and behavior helpful• Computer skills in a Windows environment• Ability to learn various computer programs including our shelter software (petpoint)• Good writing and verbal communication skillsThis job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.