Account Manager

DescriptionThis role is fully on-site.Miniature Casting Corporation is a leader in the manufacturing of high-quality precision components for the automotive, medical and electronics industries. We are looking for a dynamic, customer-focused individual to join our amazing team in Cranston, RI, as the Associate Account Manager or an Account Manager. This person will ensure our clients receive exceptional service from processing their order through delivery, working to resolve any issues that may arise quickly and efficiently. Our team believes in going the extra mile for each one of our customers. The Account Manager will build and foster a relationship of trust and reliability with our clients, leading to returned and increased business. This role will offer tremendous growth toward sales and account management. Our goal is to find an enthusiastic team player, who can grow with the role, accepting new responsibilities as things progress.This is a customer-facing role where someone with excellent written communication skills and exceptional time management will succeed. Strong organizational skills and attention to detail will also contribute to one's success, as there are many balls up in the air on a daily basis. The role is a cross between Project Management, Customer Service, and Client Management. Our computer system is proprietary, so candidate success depends on the ability to learn and adapt to our ERP.ResponsibilitiesManage entire order process from inventory availability to shipment status, updating the customer as neededSet-up new accounts and maintain existing account informationProcess orders ensuring product, quantity, pricing, and notes are accurateWork with Materials Management team to assist with daily shipping and pick list reports, guaranteeing all orders ship accurately and on timeAnswer customer inquiries on various issues, including orders, bills, and shipments in a timely mannerIssue merchandise returns and credits as neededMaintain customer files with updated contact and shipping information, carefully documenting all shipping and order notesProgress to a sales-related function, including canvassing customers for future orders and contacting new companies for businessPerform other duties as requestedQualificationsBachelor's degree required2+ years of work experience for Associate level/5+ for Account Manager in a similar role or manufacturing settingExceptional customer service skills, including phone manners, and exceptional written and verbal communication with the ability to adapt communication style to the audience as neededStrong attention to detail, data entry and organizational skills required to succeed in this roleAbility to multi-task, prioritize, and manage time effectively, resolving issues when they arise and following up on all detailsThe ability to work in a team environment, as well as independentlyStrong computer skills required, including knowledge of Microsoft OfficeSalary commensurate with experience; Experienced candidates are encouraged to apply.Health Benefits, PTO, Vacation by 90 days and 401k vesting after 1 yr+This is a direct hire role and the posting is not open to solicitation, recruiters or staffing agents