Medical Support Assistant

The incumbent serves as a Medical Support Assistant (MSA) in the Care in the Community department at the Iowa City VA Medical Center. The MSA performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Community Care Program.NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.Assignments at this level include, but are not limited to:Tracking assigned workload for all of consults, results management, and traditional Community Care authorizations.Develop/maintain effective and efficient communication with the interdisciplinary team, and non-VA medical facilities.Participate in Care in the Community team huddles and team meetings to manage and plan flow and sequencing of work to meet the team and patient needs.Ensures the integrity of various databases, and data used in the management of administrative and customer service within the department.Understands and appropriately utilizes the Community Care programs, to include electronic medical records, scheduling software, Release of Information software, and other critical administrative programsScheduling, rescheduling patient consults, and monitoring processes related to Care in the Community schedulingAccurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, lab tests and imaging throughout all specialties.Communicate to the patient and pre- appointment requirements or instructions. Clearly communicate appointment care details to the patient or family.Communicate to the Ordering Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the patient.Identify and communicate patient concerns or needs recognized during communications regarding upcoming Community Care.Correctly links Care in the Community consults and appointments within the scheduling package to ensure information is available for others scheduling care in the future.Work Schedule: Monday - Friday, 8:00am - 4:30pmTelework: Not availableVirtual: This is not a virtual position.Functional Statement #: 00000Relocation/Recruitment Incentives: Not authorizedPermanent Change of Station (PCS): Not authorize