Lead Conversion Specialist (Outbound Calling Agent)

Lead Conversion SpecialistRenewal by Andersen of Houston is an Andersen Company dedicated to serving local homeowners. We understand the importance of maintaining a comfortable, efficient, and beautiful home, and we are committed to delivering an exceptional customer experience.We are currently expanding our Lead Conversion Team, focused on outbound calling and appointment setting. This role is responsible for contacting customers who have previously expressed interest in our products, including event-generated leads and older database leads, with the goal of scheduling in-home consultations.This is a high-activity, performance-driven role ideal for individuals who are comfortable making outbound calls, working toward goals, and contributing to a fast-paced team environment.Base pay $19/hour plus bonusesThis position reports to the Lead Conversion Supervisor and ISC Leadership Team. The primary purpose of the Lead Conversion Specialist is to place outbound calls to prospective and previous customers to secure in-home sales consultations.This role is outbound-focused only and does not include inbound call handling.General ResponsibilitiesPlace a high volume of outbound calls to potential customers to schedule in-home consultationsFollow up with Register-to-Win (RTW) event leads and database nurture leadsRe-engage customers who previously expressed interest but did not schedule or canceled appointmentsFollow approved call scripts and communication guidelinesAccurately document all call outcomes, notes, and next steps in the CRM systemMaintain daily production targets, including call volume and performance metricsSchedule qualified appointments according to company guidelinesCommunicate with other departments as needed to verify or obtain informationParticipate in ongoing training, coaching, and performance developmentPerformance ExpectationsMaintain 320+ outbound calls per day (1,600+ weekly)Achieve target performance metrics, including:Set Rate (appointment conversion)Hours Per Demo (HPD)Issue Rate (appointment quality / show rate)Maintain accurate and complete documentation for all leadsDeliver a professional and positive customer experience on every interactionEducation / Experience RequiredHigh School diploma or equivalentPreferred ExperienceOutbound call center experienceAppointment setting or inside sales experienceExperience working in a performance-based environmentSkillsStrong verbal communication skillsAbility to build rapport and engage customers over the phoneAbility to follow scripts while maintaining a natural conversationStrong organizational and documentation skillsAbility to handle a high volume of calls in a fast-paced environmentBasic computer and CRM navigation skillsAbility to work independently and as part of a teamPhysical DemandsMust be able to sit for extended periods of timeMust be able to hear and speak clearlySedentary work involving standard office and computer tasks$70,000 - $100,000 a year