Service Support IV

Service Support The Service Support performs the full range of operations duties including supervising the staff at the direction of the Service Manager and/or Assistant Service Manager. The Service Support must fill in for all non-officer positions such as Service Representative, Financial Sales Representative, Vault or Merchant Services Representative. Essential duties and responsibilities include: Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job. Processes levies and subpoenas. Performs certifications. Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes. Types account information obtained from customer on record card or form, and enters into computer. Answers customer questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to Service Representative for deposit, and obtains receipt for customer. Admits customers to safe deposit vault. Executes wire transfers of funds. Follows up on dormant accounts. Fills in as needed in all non-officer positions. Provide, present and promote The Citizens Experience to all external and internal customers. Other duties as assigned. Supervisory responsibilities may include: Service Support I $ 5,000 Service Support II $ 5,000 up to $10,000 Service Support III $10,000 up to $25,000 Service Support IV $25,000 up to $50,000 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or experience: High school diploma or general education degree (GED); or one to three years experience as a teller and new accounts in a financial institution. Experience in certifications, dormant accounts, levies and subpoenas and as a merchant service representative. Salary range: $20.00 To $24.08 Hourly. Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.