Program Manager

Nature of Work: The Community Supports Manager is responsible for the day-to-day leadership and operation of in-home and remote, assistive technology and career support services, ensuring the delivery of high-quality, person-centered supports that promote independence, safety, and community integration. This role supervises and supports Direct Support Professionals (DSPs), manages staffing and scheduling, and ensures consistent service delivery across settings. The Manager maintains compliance with all regulatory and organizational requirements, including accurate documentation, while addressing client and staff needs in a timely and professional manner. The position builds strong relationships with families, guardians, case managers, and community partners, and monitors program performance by tracking key metrics, identifying gaps, and implementing improvements to support program quality, growth, and capacity. Essential Functions: Leadership & Strategy Drive program growth and expansion. Identify and pursue opportunities to increase referrals, capacity, and services. Track key metrics, identify gaps, and implement improvements. Lead cross-functional planning to integrate technology and best practices into service delivery. Develop and monitor annual program goals, KPIs, and quality benchmarks. Foster a culture of accountability, person-centered thinking, and continuous improvement. Program Oversight Ensure all services are compliant with applicable state and federal regulations (e.g., Medicaid, HCBS, Vocational Rehabilitation). Oversee program design and implementation to support individual goals and maximize independence. Monitor utilization, staffing levels, and billing practices for quarter-hour services to ensure accuracy and efficiency. Expand and maintain partnerships with local businesses, vocational services, and assistive technology providers. Address client and staff issues Staff Supervision & Development Directly supervise Direct Support Professionals within assigned areas. Support hiring, training, coaching, and evaluation of staff to ensure high performance. Promote staff development in areas of employment-first practices, assistive technology, and person-centered supports. Manage staffing and scheduling. Ensure adequate coverage and respond to callouts or service gaps. Stakeholder Engagement Maintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness. Collaborate with internal departments including HR, Finance, Quality Assurance, and IT. Represent the organization in community and stakeholder meetings related to in-home, employment and technology services. Compliance, Quality, and Reporting Ensure documentation, data entry, and billing practices meet all requirements. Lead internal audits and support external audits related to services under their purview. Identify trends and recommend improvements to support quality and efficiency. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Additional Expectations Ability to work flexible hours, including occasional evenings or weekends, based on agency needs. Travel between agency locations as necessary. Commitment to confidentiality, ethical standards, and equity in leadership. Physical Requirements/Work Environment: This position operates in both a professional office environment and program site settings. Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing. May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment). Must be able to travel independently between agency locations and to community meetings or events. May require occasional evening or weekend hours depending on agency needs. Must be able to remain flexible and responsive to unplanned situations. Qualifications: Bachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required. Knowledge of HCBS waiver programs, Medicaid billing (including quarter-hour billing), and employment-first principles. Familiarity with assistive and remote technology used to support people with disabilities. Excellent leadership, organizational, and communication skills. Proficient in data analysis, program evaluation, and outcome reporting. Ability to lead change and foster innovation. Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry. Community Supports Manager Join 3Rivers as a Community Supports Manager and play a key leadership role in helping people with intellectual and developmental disabilities live more independently, work toward their goals, and thrive in their communities. The Community Supports Manager provides day-to-day leadership and oversight of in-home support services, assistive technology services, and career support programs. This position leads a team of Direct Support Professionals, ensures high-quality person-centered service delivery, and drives program growth, innovation, and continuous improvement. The ideal candidate is a strong leader who is passionate about empowering individuals, building community partnerships, and developing staff. They will oversee program operations, staffing, compliance, quality assurance, and service outcomes while collaborating with families, guardians, case managers, employers, and community partners. Key responsibilities include: Leading and developing a team of Direct Support Professionals Ensuring high-quality, person-centered supports that promote independence and community inclusion Managing staffing, scheduling, and service delivery Building partnerships with employers, vocational providers, and assistive technology resources Monitoring program performance, outcomes, and quality metrics Ensuring compliance with Medicaid, HCBS, and other regulatory requirements Identifying opportunities for program growth and service expansion Qualified candidates will possess a bachelor's degree in Human Services or a related field, experience supervising staff, knowledge of disability services and Medicaid-funded programs, and a commitment to innovation, accountability, and person-centered practices. If you are a collaborative leader who wants to make a meaningful difference while helping shape the future of community-based services, we encourage you to apply. #CommunityManager, #CommunitySupportsManager, #InHomeSupports, #QuarterHour, #HomeandCommunity, #HCBS, #NonProfit, #CareersWithPurpose