Senior KYC Analyst (User Verification Agent)
Ready to get shit done?At bunq, we are revolutionizing banking to make it fast, simple, and secure for our users, and we need a Senior User Verification Agent to ensure our users can start using their bunq accounts right away by providing instant and accurate verification. You'll be at the heart of the introduction to our app, defense against fraud, making swift decisions where automation falls short and taking charge of high-risk cases to build a trustworthy platform.Take ownership* Achieve uncompromising accuracy in risk-based decisions, protecting our users from fraud while ensuring zero unnecessary friction.* Systematically eliminate the Enhanced Due Diligence (EDD) backlog by taking decisive ownership of the most complex, high-risk cases that our automated systems cannot solve.* Provide decisive resolution of escalations through sharp analysis and nuanced communication where automated systems fail.This challenge is perfect for you if* You are fluent in the Dutch language.* You have proven ability to make accurate, risk-based decisions on complex Customer Due Diligence (CDD) cases.* You possess a demonstrated engineering mindset to identify root causes and drive process improvements within the EDD framework.* You have the proven ability to leverage AI tools and data to conduct efficient and effective risk investigations.* You hold a solid understanding of KYC/AML compliance frameworks and their practical application in case reviews.Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.Your space to performWe give you the space and the tools you need to succeedGreat, international colleagues who share your mindsetHybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaborationWe reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.We support growth with bunq Academy and €1500 annual learning budgetMassive discount with Urban Sports ClubTravel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )A MacBook so you can Get Shit Done with usDelicious lunches from our fabulous in-house chefs with vegan and vegetarian optionsAn optional pension plan with monthly contribution from bunqMonthly contribution to your phone and internet billsFriday drinks and other celebrations - bunq styleAll new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.Apply nowShare this jobHybridAmsterdamSupport & Operations40hours per week2575510Senior KYC Analyst (User Verification Agent)HybridAmsterdamSupport & Operations40hours per week2575510Senior KYC Analyst (User Verification Agent)How we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreHow we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreHow we hireCurious how our hiring process works? Here's what to expect before you land your dream role.Learn moreRelated PositionsRoles with similar challenges, just waiting for someone like you.Senior Marketing AnalystMarketingBackend EngineerTechnology(Senior) Product OwnerProductWebsite Content OwnerGrowthJunior CRM SpecialistGrowthSenior Quality Assurance AnalystTechnologyExplore all positionsLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn moreLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn moreLife at bunqGet to know what it's really like to work at bunq-from the people, to the purpose, to the perks.Discover bunqLearn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.Learn moreOur cultureLearn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.Learn moreOur peopleStart getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.Learn more