Assistant General Manager

General Manager for high volume Cocktail lounge/listening Bar – Record Room in Long Island City, Queens We are seeking a veteran in the hospitality industry to join our team as general manager. The general manger will be responsible for overseeing all aspects of the bar/lounge. Ensuring excellent service and a memorable experience for our guests/patrons. This role will consist of managing staff, maintaining financial performance while upholding the lounge/bars standards and reputation. Daily operations: overseeing the daily operations, such as managing reservations and handling customer inquiries. Customer Service: Making sure clients have access to promised amenities and resolving concerns quickly. Leadership: Motivating employees, managingconflict and communicating clearly with guests and staff. Health & safety: ensuring health and safety regulations are up to date and staff are trained appropriately. Strong understanding of restaurant/lounge operations, including front of house and back of house management. Proven experience as a general/floor managerin a high volume/prestigious bar or restaurant. Excellent customer service and organizational skills. Ability to under pressure and resolve conflicts efficiently. Knowledge of NYS health and safety regulations Passion for food and beverage business with a commitment to quality and excellence. We are happy to offer a competitive salary commensurate with experience. We are committed to creating an outstanding work environment for our employees, an inclusive culture and opportunities for advancement. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: Employee discount Flexible schedule Health insurance Paid time off Shift: Evening shift Night shift Application Question(s): A guest leaves a very positive, detailed online review about their experience at your hotel. What would you do? A. Reply publicly thanking the customer and mention an upcoming promotion B. Reply and publicly offer a discount for a future stay C. Create a broadly applicable thank you message that you can send to all positive reviewers D. No response is required; focus on responding to any negative feedback A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply. A. Regularly calibrating the thermometers used to check food temperatures B. Implementing a first-in, first-out system for all food items in storage C. Regularly retraining kitchen staff on cross-contamination prevention D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock E. Issuing reusable gloves for food handlers to wear at all times Ability to Commute: Long Island City, NY 11109 (Required) Work Location: In person