Co-Manager - WHSmith

Co-Manager - WHSmith - $45,000-$46,000/yearJob Description Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!The Co-Manager supports the General Manager (GM) in overseeing the daily operations of one or more retail locations, with a strong focus on sales performance, key performance indicators (KPIs), team leadership, and operational excellence. This role ensures a high-energy, customer-focused sales environment, while maintaining store standards, financial controls, and inventory accuracy. .Location: Chicago O'Hare International Airport, 10000 W Balmoral Ave, Chicago, IL 60666Schedule: Varies, weekend availability requiredBenefitsMedical, Dental, and Vision InsuranceEmployer-Paid Life InsuranceDisability InsurancePaid Time OffPaid Parental Leave401(k) with company matchEmployee DiscountJob ResponsibilitiesDrive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targetsOversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflowMaintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellenceProvide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on timeCollaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisionsLeverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reportingEnsure store compliance with policies, including safety, loss prevention, and company proceduresProactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concernsSupport visual merchandising efforts, ensuring products are presented according to company standardsPerform additional responsibilities as assigned by the General ManagerJob Requirements 3+ years of experience in a leadership or management role within a fast-paced retail environment or relevant retail trainingProven ability to drive sales and performance metrics while maintaining a customer-first mindsetStrong leadership skills with the ability to motivate and develop a teamExcellent organizational, time management, and problem-solving skillsAbility to multi-task and work efficiently in a high-volume retail setting.Proficiency in POS systems, inventory management software, and Microsoft Office (Word, Excel, PowerPoint, Publisher)Flexibility to work varied hours/days, including evenings, weekends, and holidays, as neededTAM Card (Alcohol Beverage Awareness Certification) may be required, depending on locationSecurity clearance may be required, based on job dutiesAdditional RequirementsLimited sittingFrequent standing, walking, climbing, crouching, bending, pushing, or pullingOccasional travel or overnightNormal or corrected vision and hearingCan distinguish varying or specific colors, patterns, or materials to assist customersFluency in English is required for training, customer interactions, and ensuring compliance with company policies and proceduresTypically, indoorsTypically, in a consistent temperatureUse of fine motor hand functionsLift 0-60 lbs with or without reasonable accommodationAbout UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.EEO/ADA/DFWPWHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.Powered by JazzHR