MacOS Support Specialist

DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.Visit us at to learn more and view our open positions.Please apply or call one of us to learn moreFor further inquiries regarding the following opportunity, please contact one of our Talent SpecialistsInfant atSivanesan at Title: MacOS Support SpecialistLocation: Portland, ORDuration: 6 Months (with possible extension or temp to permanent)DescriptionThis role plays a critical role in the smooth operation and expansion of Client labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support Tech ensures that our test infrastructure is built to scales operations and expand Client's test capability across all product lines.Where you come in: (target 5-8 bullets, max 10)Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teamsSet-up of PCs and Mac machines in the lab with standardized images and security patchesWork with IT on to ensure connectivity in the lab at all timesSet-up/assemble racks of machines/servers and update HW as needed for test and validationWork with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCMBuild/maintain and allocate VMs to scale test infrastructure and make it available to teamEnsure that all lab activities comply with safety regulations, protocols, and ethical standards.Collect debug logs and work with IT team as needed to ensure proper network connectivity in the lab at all timesInstall automation tools to collect data and monitor stats for the labUse lab mgmt SW to take inventory and track the health of lab devicesCollaborate with other teams to standardize lab management toolsKeep detailed records of inventory purchases to shipped to teamsDocument the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineersWhat makes you successful: (target 5-8 bullets, max 10)Must have 3+ years of experience building and maintaining an engineering labYou must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixturesHands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.Good understanding of lab administration tasks, well versed with lab/infra management tools and proceduresExperience managing inventory of assets and labeling/tracking etc.Experience in setting up, using, managing and configuring VMs for multiple usersExperience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.Excellent written and verbal communication skillsBasic experience or exposure to shell scripting or PythonExperience using Excel, Power-point, Word etc. for documentationEnthusiasm to learn and growRequired Skills (top 3 non-negotiables):Lab infrastructure management, IT supportUnderstanding of Mac OS and remote device mgmtPurchasing devices, inventory mgmt., Jamf profile usagePreferred Skills (nice To Have)Hands-on experience configuring/setting up Macs and PhonesShell scripting and Python codingKnowledge of Mac OS internals and AutomationEducation Requirements: Must have at least a high school degree and some technical trainingRequired Testing: iOS/Android mobile testingSoftware Skills Required: Shell scripting, PythonNumber of Interviews: 2About us:DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.