Healthcare - Customer Support Specialist II (SD: 4/23/26)

Role DetailsType of Support: Answering inbound callsContract Duration: Full timeTraining Schedule: 9am-6pm EST Monday - FridayWork Schedule: Open to shifting schedules (subject to business requirements)Work Type and Location: Remote, USExpected Start Date: April 23, 2026About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleAs an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively.What You’ll Do:Answer inbound calls from customers and provide helpful supportListen to customers' needs and find solutions to their issuesProvide accurate information about products or servicesDocument customer interactions and issues in our systemsFollow established processes and guidelines to ensure quality serviceWork as part of a team to achieve customer satisfaction goalsParticipate in training sessions to improve your skills and knowledgeStay up-to-date on product and service informationEscalate complex issues to senior team members when neededHelp create a positive experience for every customer. What We Expect From You:Have a strong desire to help customers and solve problemsBe reliable and ready to support customers during your scheduled hoursBe a team player and work well with othersBe able to learn and adapt to new information and processes quicklyHave good communication skills, both written and verbalBe comfortable using computer systems and softwareBe flexible and willing to help out where needed. What You’ll Get In Return:Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries)Competitive Base SalaryGenerous paid vacationAttractive benefits package (medical, dental, vision, etc., based on your location)Competitive retirement benefits (US only)Access to free posture-based fitness workouts from home, paid Sabbatical LeaveTraining opportunities provided by Crescendo and outside entities1-on-1 coaching, mentorship, and opportunities for developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHRuzYqC5lktH