Store Manager

Position SummaryThe Store Manager acts as if he or she is the business owner and has ultimate responsibility for the daily operations of the store. You are accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards, and delivers operational excellence. The Store Manager is expected to be the ultimate ambassador of The Webster. The SM has the ability operate and oversee the full scope of the business from leadership & people management, to representing the brand, to creating the customer experience to operational excellence and of course, driving the business & delivering resultsEssential Duties & Responsibilities:LeadershipMotivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core valuesEstablish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standardsLead productive weekly leadership meetings that align with and drive the business strategyDrive for Results & Performance ManagementCreate and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRMAnalyze available sales reports and data to determine the needs of the business and set business strategiesSet individual sales goals for management teams and associates, ensuring goals reflect store business plansTrain and develop team on business acumen to drive business performanceEvaluate store sales and payroll goals on a regular basis using payroll reports and tools; make scheduling adjustments to meet business needsDemonstrate sales leadership for staff by playing an active role on the selling floorDevelop events/incentives that will continue to grow customer base, with specific emphasis on building local marketManage the controllable components of the P&L to achieve all store financial and expense targetsCustomer ServiceEnsure all members of staff provide the highest level of customer serviceEnsure staff maintains constant client communication through utilizing their client databaseResolve all client issues and complaints quickly and effectivelyDemonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledgeTrain ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandiseOperationsEnsure cash control and register procedures are properly followed including bank deposits, safe funds, etcControl store expenses and maintain budgets, continually striving to reduce costsSchedule associates to maintain adequate floor coverage while maintaining payroll budgetsSupervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroomEnsure that staff adheres to all Shipping/Receiving policies and proceduresMeet inventory accuracy and shrink results meet company loss prevention standardsSupport, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communicationVisual ExecutionMaintain company brand standards of near, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customersEnsure facility maintenancePartner with Director of Stores to ensure appropriate assortment for the storeEnsure presentation of all displays, fixtures and all visual areas are reflective of current visual directionIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to support the businessTalent DevelopmentRecruit, hire, develop and retain a high performing management and selling teamTeach, train and coach the store management team to develop future leaders for the companyConsistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planningDevelops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunitiesResolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessaryEnsure image and grooming standards are professional, reflective of the brand image and adhered to at all timesEnsure that the store management team adheres to and enforces all employment practices and policiesAdditional responsibilities may be assigned at the discretion of leadership.