Client Support Manager - Remote

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.Job SummaryEOI Service Company, a national benefits communication and enrollment firm, has a unique opportunity for a Client Support Manager. This is an exciting opportunity to thrive in a growth-oriented environment and assist with managing the Counselor production team.Responsibilities And DutiesThis individual will have a broad scope of responsibility, working closely with EOI’s Enrollment Managers. Duties will vary based on the time of year, clients currently being serviced, and needs within the organization. Below are some of the key responsibilities:Building and managing scheduling system and performing demos for clients as neededAssist Enrollment Managers as needed with client document set up and enrollment plans.May support the set up of the weekly PTMs and Client calls during the 4th quarter and participate in meetingsAssist with managing the Benefit Counselor teamWork with Production Management Team to keep schedule current and fullUnderstand and use the scheduling tool program independently where applicableAssist with Counselor case training with PIM when neededUnderstand and assist with product presentationsMotivate and manage Counselor teamMentor team leaders and newer CounselorsKeep counselor team focused and on scriptAssist with monitoring and auditing of Counselor production and paperwork requirementsRun reporting from various systems and send to all necessary internal and external parties. This may require the aggregation of various reports, along with interpretation and summation for clients.Managing logistics for client projects, which may include outreach to client locations, coordination with travel agent, shipping and tracking materials, juggling resources when travel issues arise, coordination of hotel, coordination of training space and materialsAssist with client calls and meetingsParticipation in client-specific trainings Support Enrollment Managers with review, update, and execution of the Plan of Enrollment (strategy document), Script building for counselors, and counselor schedule as needed. This may require ownership of these items if the Enrollment Manager is unavailableAssist with coordination of Health Fairs/Benefit Meetings as neededEnsure project stays on track and is ready for execution.Confirm Counselors have all necessities (travel, computer, supplies, location contacts, computer/systems logins etc.…)Confirm location contacts/departments are prepared for enrollment including updated schedule and site ready for enrollmentQualifications And SkillsSelf-motivated and able to work independentlyDemonstrated aptitude in learning quickly, problem solving, communication, creativity, and teamworkExcellent interpersonal and critical thinking skillsProfessional written and verbal communication skillsExcellent skills within the Microsoft product suite, with a strong working knowledge in Excel (advanced)Excellent time management skills, ability to multi-task and quickly change pace in a dynamic environmentPositive attitude, takes ownership and initiative to fix problemsSelf-motivated with the ability to prioritize, manage multiple tasks, and deliver highquality production under tight deadlinesStrong excel and report writing skills Ability to analyze and interpret demographic and enrollment data Ability to convey project status and technical and complex concepts for a variety of audiences, including the ability to present ideas in user-friendly language Strong organizational and attention to detail skillsAbility to work both individually and in a team environment Experienced user of Microsoft suite, including Word, PowerPoint, Publisher, and ExcelExperience utilizing e-mail, web, and enrollment platformsRequirementsMinimum of 3 years successful enrollment experience Business or related Associate's degree, Bachelor's preferred or 7 years’ experienceRelationship management experienceStrong leadership skillsMust be willing to travel (50% during off peak and 90% - 100% during peak season)The typical base pay range for this role nationwide is $65,000 to $75,000 per year.Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.To learn more, visit: www.onedigital.com/careersThank you for your interest in joining the team!