Customer Service

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Empower Professionals, is seeking the following. Apply via Dice today!Role: Customer Service Representative - Korean SpeakerLocation: New York, NYDuration: 12+ Months (HYBRID: 3 days in office, 2 days remote)Position Summary:Primary responsibility is resolving phones and email inquiriesEssential Functions of the job include, but are not limited to:Resolve email inquiriesComplete assigned emails following standard operating proceduresPreferred Qualifications:Enhanced written, organizational and verbal skillsGood computer skillsTeam orientedFlexible and open to a continually developing environmentHS graduate or equivalent work experienceProficient with MS Office and preferably Google Suite specifically, GmailRequired:Korean Speaker/BilingualRemarks:Looking for Korean speakers (more difficult to find)Open to one of each or 2 Korean candidatesPrefers to bring candidates in as temporary hires first (temp-to-perm model)Wants flexibility before committing to full-time hiresNo requirement for financial services background. Team can train them on everything else.Prefers candidates with strong customer service experienceStrong preference for direct bilingual hires instead of using translation services. He also explained why he wants direct bilingual hires instead of using translation services mainly due to data security and compliance concerns, plus it slows down calls.Role is hybridSchedule is Monday to Friday, between 8 AM 6 PM ESTShifts may vary (8 4, 9 5, 10 6) depending on business needsTraining will be onsite, standard 9 5 schedule