UX Research & Beta Operations Manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apex 2000, is seeking the following. Apply via Dice today!Need someone with below experience:Has personally overseen endtoend customer and employee beta testing programs, from planning through execution and closeout.Solid understanding of User Experience Research (UXR) and Customer Satisfaction (CSAT) methodologies and metrics, with the ability to apply insights to product and experience decisions.Handson ownership of hardware and logistics operations, including device provisioning, tracking, configuration, and returns (where applicable).Demonstrated ability to drive a continuous feedback flywheel, translating beta insights into actionable product improvements.Strong capability in tester communications, including crafting clear instructions, release notes, timelines, and ongoing updates.Experienced in issue triage and feedback management partnering with product, engineering, and program teams to prioritize defects, validate fixes, and close the loop.Expertise in survey design and writing (quantitative and qualitative), tailored to beta, UXR, and CSAT objectives.Skilled in survey analysis and synthesis, converting data into clear insights and executiveready recommendations.Proven experience in tester recruitment and management, including defining tester profiles, onboarding participants, and maintaining engagement throughout the beta lifecycle