Customer Service Representative

Why Us:At Jacobs Overhead Door, we are more than a company that installs and repairs garage doors. We are a trusted partner for homeowners, builders, and businesses who count on us for dependable service and lasting quality. Our reputation is built on integrity, craftsmanship, and a commitment to doing the job right the first time. As a Customer Service Representative, you will be at the center of that promise, connecting with customers, coordinating with our team, and ensuring every experience reflects the high standards Jacobs Overhead Door is known for. If you want to be part of a team that values accountability, supports your growth, and takes pride in every project, this could be the place for you.Could this Be For You:As the voice of Jacobs Overhead Door, you set the tone for every customer interaction. You thrive on helping people, staying organized, and responding with urgency and professionalism. Every call, email, or service request you handle shapes the customer’s experience, turning concerns into solutions and questions into confidence. If you enjoy problem solving, communicating clearly, and representing a company known for reliability and quality workmanship, this is where you can make a real impact.You Will Be Trusted To:Accurately enter tickets, purchase orders, and customer dataCommunicate effectively with homeowners, builders, vendors, and team membersResolve issues in real time while adhering to company policies and proceduresDetermine whether concerns fall under company responsibility or involve third party tradesClearly explain solutions while protecting both customer relationships and company standardsYou Qualify With:High school diploma or equivalent1 to 2 years of customer service experience in a professional or industry related environmentTyping 50 to 60 words per minute with strong accuracy and attention to detailClear and professional verbal and written communication skillsDependable attendance and the ability to follow established processesReliable transportation and ability to work on siteAdditional Success:At least 1 year of customer service experience in a related industry such as garage doors, home services, plumbing, HVAC, electrical, roofing, construction, building supply, or automotive partsFamiliarity with scheduling and dispatch systemsExperience supporting field service techniciansKnowledge of garage door products, components, and servicesOur Investment in You:Competitive payFull benefits package including medical, dental, vision, paid time off, holidays, and a 401k with company matchOpportunities for growth through training, mentorship, and a defined career pathLife and disability insurance for added peace of mindA workplace culture where your contributions are recognized and valuedEqual Opportunity EmployerJacobs Overhead Door is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.