Assistant Manager

Do you want to work someplace where you make people happy? Where people are happy to see you? Where you feel valued as a member of the team? We are looking for someone who is respectful, responsible and most of all...LOVES chocolate! You will need to be self-motivated and willing to do a little extra to offer our guests an amazing chocolate experience. ResponsibilitiesGuest Service: # 1 Focus, sequence of service, telephone techniques, service recovery, building relationships, creating memories, order taking, hosting Parties, tours, and chocolate making experiencesPOS Operations: Cash, credit, gift card, discounts, shift open/close, cash reconciliation, loyalty programDessert service: (Gelato, bakery case, assortment case & coffee machine)Displays Leadership Qualities: Leads by example, able to coach employees on guest interactions, display good communication skills, troubleshooting abilitiesDevelops business opportunities: Promotes loyalty program, actively seeks corporate business opportunities, participates in local merchant association initiatives, participates in outside sales and marketing initiativesPromotes Teamwork: Encourages, motivates and empowers store teamMerchandising: Packaging, blocking, creating beautiful displays and gift basketsFood Safety knowledge along with cleanliness standards and FIFO protocolsRequired qualifications:Legally authorized to work in the United States18 years or olderAt least high school diploma or equivalent or higherReliable transportation to and from workAvailable to work: weekendsPreferred qualifications:Dress code requirements: No visible facial piercingsDress code requirements: Fingernails are trimmed and maintainedDress code requirements: No visible tattoos that cannot be covered1+ year of experience in the retail industryFood Service license/certification: ServSafe Manager CertificationRetail skills: point of sale (POS) operationRetail skills: customer serviceRetail skills: addressing customer complaintsSpeaks EnglishManagement skills: resolving customer complaintsMath skills: counting cash drawerReads EnglishAble to stand for duration of shiftAble to comfortably lift 20 lbs