Quality Assurance Supervisor - IB4

Quality Assurance SupervisorThe Quality Assurance Supervisor is responsible for leading and maintaining the Quality Management System (QMS), ensuring compliance with customer, regulatory, and internal requirements. This role drives a preventive quality culture, supports operational excellence, and ensures consistent execution of quality processes across SMT/EMS manufacturing operations. It is responsible for supervising the quality portion for NPI & Change Management, for ensuring end-to-end quality readiness for new product introductions and engineering changes, driving a holistic, system-based approach across design, process development, supply chain, and manufacturing execution.Key ResponsibilitiesQuality Systems Management Ensure compliance with QMS standards (e.g., ISO 9001, IPC standards, customer-specific requirements)Maintain and improve procedures, work instructions, and control plansDrive standardization across production lines and processesProcess Assurance & Compliance Monitor adherence to defined manufacturing processes (SMT, assembly, test)Ensure proper implementation of: PFMEA and Control PlansESD controls and handling requirementsTraceability and serialization systemsEnforce layered process audits (LPA)Defect Prevention & Continuous Improvement Lead root cause analysis using structured methodologies (8D, 5 Whys, Fishbone)Drive corrective and preventive actions (CAPA)Partner with Industrial Engineering and Production to reduce defects: Solder defects (bridging, tombstoning, insufficient solder)Assembly and test escapesPromote a zero-defect mindset across teamsQuality Performance Management Track and report key KPIs: First Pass Yield (FPY)DPPM (Defective Parts Per Million)Scrap and rework ratesCustomer complaints and returnsAnalyze trends and trigger improvement actionsProvide regular reporting to plant leadershipTeam Leadership & Development Supervise and develop Quality Engineers, Technicians, and InspectorsDefine roles, responsibilities, and performance expectationsProvide coaching and technical guidanceEnsure adequate staffing and training coverageCustomer & Supplier Quality Interface Act as liaison between customer quality teams and internal operationsSupport customer audits and business reviewsEnsure timely and effective response to customer complaints (8D reports)Collaborate with Supplier Quality on incoming issues impacting productionNew Product Introduction (NPI) Support Ensure quality readiness for new product launchesParticipate in design and process reviewsValidate inspection and test strategies (AOI, ICT, FCT)Approve first article inspections (FAI) and pilot buildsDocumentation & Data Management Ensure accurate and timely documentation of quality recordsMaintain defect databases and lessons learnedSupport digitalization initiatives (MES, dashboards, traceability systems)QualificationsEducation Bachelor's degree in Engineering (Industrial, Manufacturing, Electronics, or related field) preferredExperience 37 years of experience in Quality within SMT/EMS or electronics manufacturingPrior supervisory or leadership experience preferred (Engineers, Technicians)Technical Skills Strong knowledge of: SMT processes and electronics manufacturingIPC standards (IPC-A-610, J-STD-001)Quality tools (8D, PFMEA, SPC, MSA)Experience with inspection technologies (AOI, SPI, AXI, ICT, FCT).Familiarity with MES and data analysis tools