Assistant Manager - Holey Grail Donuts - Hanalei (Ave $33 hr with tips)

Job Overview: The Team Lead position (Assistant Manager) is pivotal for the success of any Holey Grail location. Team Leads are responsible for collaborating and supporting the Shop Lead (Manager) to build and nurture a positive team culture, ensure exceptional hospitality and product, lead hands-on training, and support the day-to-day operations. The Team Lead spends most of their time on shift, motivating and coaching the team, ensuring a quality guest experience, and managing breaks and tasks needed for successful operations. Responsibilities: Training & Quality Assurance: Take the lead on ensuring new team members are trained utilizing training materials and hands-on practice. Work with the Shop Lead to conduct training check-ins. Give positive and constructive feedback, coaching teammates to be their best. Ensure team members are following policies and utilizing checklists appropriately. Ensure products are served as expected, with the highest quality and standards. Remind team members to stay up with Opus Training. Break team members to complete training as time allows. Labor and Health Department Laws/Policies Assist the Shop Lead ensure that labor and health department policies are in place and consistently practiced. Monitor break times and ensure that team members take adequate breaks per local laws and regulations. Ensure any injuries or safety issues are reported immediately. Inventory: Help to ensure the location is stocked with needed beverages and other supplies and communicate inventory needs with the Shop Lead within an adequate timeline. Assist with weekly ordering and shop inventory counts. Ensure prep lists are made, and prep is completed in a timely manner to PAR. Ensure merchandise is well stocked and beautifully displayed. Guest Experience Go above and beyond during all shift work to positively reinforce exceptional product and guest experience. In the Shop Lead’s absence, take the lead to serve and positively engage influencers and media. Teamwork with HG Support Team Collaborate with the leadership team to strategize the implementation of financial performance goals. Work collaboratively with the Marketing/PR department to ensure positive community relations and experiences for media and influencers. Work with the Cafe Success team to improve guest reviews. Give feedback and communicate challenges to the Shop Lead and Holey Grail Support Team. A Team Lead is: A strong and dedicated people leader who both supports and challenges teams to be their absolute best Dedicated to diversity and inclusion and ensuring all team members feel valued and safe Able and willing to coach others by giving positive and constructive feedback, as well as welcoming feedback in return Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members Never satisfied with the status quo and always looking to improve Articulate and effective in written and verbal communications to people at all levels of the company An enthusiastic collaborator who enjoys drawing upon and learning from the input of other Holey Grail team members Flexible and creative in problem-solving Able to assist with extra tasks, as needed, or when Shop Lead is unavailable Requirements: 2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage Retail management/supervisor/shift lead experience Available for full-time work required Available to work opening and closing shifts Available to work at least 2 out of 3 weekend shifts from Friday - Sunday Confident using computer programs and/or the ability to quickly learn Google Drive (Sheets, Docs, Calendar, etc.) A passion for Holey Grail’s concept and mission A valid driver's license and a vehicle Existing Food Handler Certification is a plus. Benefits: Medical, dental, and vision coverage for full-time employees Paid Time Off and Parental Leave coverage for full-time employees Sick & bereavement leave 401K enrollment option Free Parking Free donuts and beverages at any of our cafes Discounts on Holey Grail Donuts merchandise Great music, fun vibe, and dancing allowed :) The starting pay for this role is $23/hour plus tips. Tips average $10 hr at this location. This is a non-exempt position, eligible to receive overtime pay and eligible to earn tips. Holey Grail Donuts is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities: a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace. We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale or if doing so could create conflicts of interest. We will consider qualified applicants with arrest and conviction records. Job Type: Full-time Pay: $23.00 per hour Expected hours: 35 – 40 per week Benefits: 401(k) Dental insurance Employee discount Food provided Health insurance Paid sick time Paid time off Paid training Vision insurance Shift: Day shift Morning shift People with a criminal record are encouraged to apply Experience: Shift management: 1 year (Required) Cash register: 1 year (Required) Shift availability: Day Shift (Required) Ability to Commute: Hanalei, HI 96714 (Required) Ability to Relocate: Hanalei, HI 96714: Relocate before starting work (Required) Work Location: In person