Senior Transaction Manager – Program Management

Find your next move at JLL and build a fulfilling careerAt JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.What This Job InvolvesOur Transaction Management team helps clients strategize, evaluate and execute real estate transactions to meet their business needs. Our Senior Transaction Manager will manage a comprehensive retail governance program, focusing on client relationship management and cross-functional collaboration across multiple facility partners.The ideal candidate acts proactively, thinks strategically, embraces automation, and creates strong client trust through meticulous attention to detail. This role demands an authentic leadership style that transforms operational challenges into strategic opportunities and delivers measurable improvements in efficiency and client satisfaction.Key ResponsibilitiesClient Relationship & Governance ManagementServe as trusted advisor and primary point of contact for strategic client relationshipsOversee retail governance framework ensuring compliance with client standardsFacilitate regular client meetings and reporting on client-established cadenceTransform client concerns into opportunities for program enhancementDrive operational transformation by consolidating systems, streamlining workflows, and reducing complexityLead initiatives to optimize site decision processes across large portfolios (1,000+ sites)Produce governance reports documenting compliance, exceptions, and recommendationsRespond to ad hoc client requests and manage retail-related initiatives as they ariseTransaction ExecutionCollect client requirements, obtain market data, and partner with real estate professionals nationallyPrepare approval packages and financial analysis to enable strategic decision-makingMonitor transaction progress and ensure high data integrity across all systemsImplement automated deal risk assessment processesCoordinate complex, high-volume site decisions with precision and timelinessTechnology & Process InnovationChampion automation initiatives and migrate workflows from manual trackers to integrated systems (e.g., CREM)Build customized reports, dashboards and analytics for governance program managementDrive simplification through automation and elimination of redundant processesReduce meeting times and administrative burden through process optimizationLeadership & CollaborationDemonstrate JLL's core behaviors: Be Intentional, Simplify, and Be Future ReadyPartner effectively with internal JLL teams, client organizations, and external stakeholdersCoach and develop team members on best practicesLead without direct authority and influence outcomes through authentic partnershipQualificationsRequiredEducation & ExperienceBachelor's degree required5-10 years of real estate experience with at least 4-6 years in transaction managementRetail real estate experience strongly preferredTrack record of operational transformation and managing large-scale portfolios (1,000+ sites preferred)Technical ExpertiseProven transaction management, contract review, and lease negotiation skillsExperience developing and managing governance frameworksProficiency in transaction management systems (CREM experience highly preferred)Advanced expertise in process consolidation, workflow optimization, and system migrationAbility to design and implement automated solutionsCore CompetenciesAuthenticity and positive, responsive attitude with strong client service orientationAdaptability to change in fast-paced environments with meticulous attention to detailAutomation mindset and strategic thinking that combines operational excellence with innovationExcellent communication, analytical, and problem-solving skillsSuperior organizational abilities with capacity to manage multiple prioritiesResults-driven with ability to quantify improvements and demonstrate ROIFlexibility to handle diverse and evolving retail-related responsibilitiesLeadership SkillsBuilds trust and confidence with clients and internal teamsEffective collaboration across diverse teams and organizationsStrong executive presence as a trusted advisorTransforms challenging situations into partnership opportunitiesSupport additional retail-related projects and special assignments as neededPreferredExperience with large financial services retail portfoliosTrack record of 50%+ efficiency improvementsDemonstrated success in client satisfaction turnaroundsIf this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!