Pharmacy Account Manager

Job Description: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related mattersEnsure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional serviceAnalyze complex client needs and assist in developing practical and efficient solutionsMaintain responsiveness, reliability, and accuracy in service executionRespond to client inquiries and escalations, ensuring concerns are addressed promptlyMaintain consistent communication with internal teams to resolve issuesMaintain reporting and tracking of client issuesProvide regular updates and reports on account status, client feedback, and areas for improvementProactively identify and address potential issues before they escalate, ensuring a smooth and positive client experienceStay updated with the latest industry trends, participating in training sessions to improve competenciesRequirements: 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applicationsAbility to travel up to 25%Benefits: medical, dental, and vision coveragepaid time offretirement savings optionswellness programscomprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families