End User Support Specialist I

Job Description:Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients. Travel via car is required.Skills/Experience:Technical SkillsFoundational troubleshooting skills for hardware, software, and operating system issues in a Windows environmentWorking knowledge of desktop and laptop hardware, peripherals, and basic workstation setupExperience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)Basic familiarity with Active Directory functions such as password resets and account lookupsIntroductory exposure to device management tools (e.g., Intune, SCCM) preferredCustomer Service & CommunicationStrong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionallyAbility to interact effectively with users at all levels of the organizationClear and accurate written communication for ticket updates, documentation, and status notesAbility to remain calm, professional, and solutionfocused in highpressure or timesensitive situationsExperienceUp to 2 years of experience in an IT desktop or end user support role preferred.