Operations Program Manager, Central Ops
About HandshakeHandshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.Why Join Handshake NowShape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feelPartner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutionsWork together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC foundersBuild a massive, fast-growing business with billions in revenueAbout Handshake AIHuman data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.The RoleThe Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.You WillOwn and execute operational programs end-to-end across Central Ops functionsAnalyze performance data to identify trends, gaps, and opportunities for improvementBuild and optimize processes to improve efficiency, quality, and scalabilityPartner cross-functionally to launch and iterate on operational initiativesTrack and report on key metrics, ensuring programs meet performance targetsDrive continuous improvement through structured problem-solving and experimentationYou HaveStrong analytical skills, with the ability to use data to inform decisionsExperience using SQL (or similar tools) to pull and analyze dataDemonstrated ability to manage cross-functional projects and influence stakeholdersComfort operating in ambiguous environments and driving clarityStrong organizational skills and attention to detailBonus PointsExperience in Trust & Safety, Payments, or Contractor OperationsStrong problem-solving skills with a structured approach to complex challengesExcellent communication skills, with the ability to clearly articulate insights and recommendationsExperience operating in fast-paced, metrics-driven environmentsWe OfferHandshake delivers benefits that help you feel supported and thrive at work and in life.The below benefits are for full-time US employees.🎯 Ownership: Equity in a fast-growing company💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching🍼 Family Support: Paid parental leave, fertility benefits, parental coaching💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend📚 Growth: $2,000 learning stipend, ongoing development💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days🤝 Connection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.Compensation Range: $136K - $170K