Claims Specialist - Remote

Claims Specialist - RemoteAbout StralaStrala is an AI-native Third-Party Administrator (TPA) purpose-built for P&C claims. We combine agentic AI with expert human oversight to deliver faster, more accurate and fully transparent claims handling - from first notice of loss to resolution. Our platform eliminates repetitive manual work, improves consistency, and generates structured claims data that feeds directly into underwriting and operational strategy.We are a team of insurance experts and AI engineers. Through our AI-powered automations, we are able to serve global insurance enterprises across different insurance lines and have grown to $XXXK contracted ARR in less than 6 months.Backed by a $4M seed round from two multi billion dollar funds - Founders Fund, Emergence Capital - and other top-tier investors, Strala is well-capitalized and built for long-term success.The RoleAs a member of Strala’s Claims team, you’ll report to and work alongside the VP of Claims to deliver world-class service to our clients. You’ll work remotely in a fast-paced, high-growth environment to build customer relationships, investigate claims, and drive fair, timely resolutions.Strala’s mission is to eliminate non-value-added, repetitive work so adjusters can focus on what matters most—applying their professional judgment to deliver the best possible claims experience. You’ll have the support of a collaborative team and ongoing coaching as we scale our capabilities.What You Will DoClaims Investigation and ResolutionManage minor to moderately complex auto liability claimsConduct timely coverage and liability investigationsInterview insureds, claimants, and witnesses to determine faultCoordinate with vendors, estimators, and appraisersSet and maintain appropriate reservesNegotiate and resolve claims within your authorityProvide clear, timely updates to clients and request authority when neededAdditional Duties & OpportunitiesSupport monthly business reviews with reporting and insightsProvide feedback to improve internal processes and client programsHelp shape the claims platform by suggesting product enhancementsParticipate in quality audits of subcontracted service providersWho You Are2+ years of experience handling P&C claims (auto liability preferred)Active general lines adjuster license Comfortable handling both property damage and bodily injury claimsFamiliar with estimate review and repair managementDetail-oriented, organized, and self-motivatedCollaborative, curious, and comfortable with changeWhy This RoleRemote-first – Work from anywhere while delivering top-tier claims serviceElite team – Join forces with alumni from Google, Palantir, Progressive, Airbnb, and moreBig impact – Help redefine the future of P&C claims at a high-growth, well-funded startupInfluence the product – Your front-line insights will directly shape our AI platformGrow fast – As Strala scales, you’ll grow with us—into leadership, specialization, or broader responsibility