Assistant General Manager - New Haven, CT

Company DescriptionSpinnaker Real Estate Partners is a second-generation real estate company specializing in the acquisition, development, ownership, and management of commercial and residential properties, based in Fairfield County, CT. Since its inception in the 1950s, the company has completed over $1.5 billion in projects, with a focus on urban redevelopment for the past 20 years. With a portfolio exceeding 3.5 million square feet of commercial space and numerous multi-family units, Spinnaker is known for its commitment to communities, high design standards, and expertise in managing complex mixed-use projects. The company fosters a culture of collaboration, emphasizing meaningful partnerships with government entities and community stakeholders to deliver projects of lasting value.Role DescriptionThe Assistant General Manager is a key support role within our property management team. The Assistant General Manager assists the General Manager in overseeing the daily operations of high-volume assets with a minimum of 400 units or a multi-site portfolio. This position requiresa detail-oriented individual with strong organizational and customer service skills, capable ofmanaging various administrative tasks and supporting leasing and resident retention efforts.Key Responsibilities● Assist the General Manager in daily property operations and administrative tasks● Support leasing efforts by conducting property Leasing tours, processingapplications, and preparing lease documents● Assist and support managing relationships with commercial and retail tenants; oversee lease compliance and tenant coordination● Handle resident inquiries, concerns, and requests in a professional and timely manner● Process rent payments and assist with accounts receivable/payable duties● Lead the monthly and ongoing legal filing process – ensuring all non-payment accounts are filed timely/consistently per Spinnaker policy and procedure ● Updates account ledgers/ensures that ledgers with balances include collection and legal notes about ongoing payment & possession statuses● Maintain accurate resident files and property records● Coordinate maintenance requests between residents and the maintenance team● Assist in the preparation of weekly, monthly, and quarterly reports● Support the execution of resident events and community engagement initiatives● Conduct periodic property inspections and report findings to the Community Manager● Assist in the training and supervision of leasing team members● Ensure compliance with fair housing laws and company policies● Participate in the preparation of annual budgets and financial reports● Cover for the General Manager in their absenceQualifications● Bachelor's degree in Business Administration, Property Management, or related field preferred● Minimum 4 years of experience in property management or a related customer servicerole, with at least 2 years in a supervisory role. ● Proficiency in property management software and Microsoft Office suite● Strong organizational and time management skills● Excellent written and verbal communication abilities● Detail-oriented with a focus on accuracy● Knowledge of local landlord-tenant laws and fair housing regulations● Real estate license preferred or willingness to obtain within 6 months of employmentKey Behaviors● Proactive problem-solver with the ability to make decisions in the Community Manager's absence● Strong customer service orientation with a focus on resident satisfaction● Ability to multitask and prioritize in a fast-paced environment● Team player with a positive attitude● Adaptable and willing to learn new skills and processes● Demonstrated ability to handle confidential information with discretionExperience● Minimum 4 years in property management or related field● Experience with leasing processes and resident relations● Familiarity with property management software and financial reportingEducationBachelor's degree preferred, Associate's degree or equivalent combination of education and experience requiredAdditional Information● This position may be classified as non-exempt, eligible for overtime pay in accordance with federal and state laws● Regular work hours are 9:00 AM to 6:00 PM (actual hours may vary by property needs). Weekend coverage may be required per team and business needs, as well as occasional evening work required for events or emergenciesCompensationSalary: $70,000-$75,000 AnnuallyMonthly CommissionsMonthly Renewal Bonuses