Customer Service Representative

The Customer Service Representative manages customer-related requests and complaints. This position will be responsible for the transportation billing and logistics. You will also handle incoming inquiries pertaining to both the rental, service, and purchase of Offshore, ISO and/or IBC containers and parts. Provide accurate and clear on-hire and off-hire terms including rental rates. Work with internal and external customers to ensure smooth mobilization of products in a timely manner.ResponsibilitiesRespond to incoming calls, emails, or other forms of communication from external inquiries and internal teams promptly and professionallyProcess and track transportation billingAcknowledging and resolving customer inquiries timely, work with internal teams if required to ensure resolution of customer requestReceiving and Processing customer ordersMaintain order entry management regarding completion of off/on hire paperwork. Coordinate monthly fleet summary reporting for internal or external clients to ensure monthly invoicing is completeGenerate return orders and coordinate with the return location facility accordinglyProcess return orders and equipment when coming off hireEnsure all damage reports are accurately recorded, reported, and notify damage back to the client at the time of off hire ensuring online documentation is uploaded.Other duties as assigned.QualificationsBasic billing knowledgeProficient in MS Office and OutlookExperience with an ERP system (Navision 2017 preferred)Basic CRM system knowledgeTransportation and Logistics knowledge preferredStrong communication skills which include verbal, written, telephone and emailStrong organizational skills with the ability to handle multiple tasks, demands and prioritiesStrong customer service ethic, ability to build rapport with internal and external customersAttention to detail and demonstrated ability to problem solve and be highly proactiveAbility to maintain a high level of initiative and enthusiasmRequirementsSome college is preferredMinimum 2 years of Customer Service