Area Manager | Boston

About Blank StreetAt Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Add a Spark to the Ordinary…The Area Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the Area Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Area Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations.Qualifications:5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.SkillsPassion for delivering exceptional customer service and hospitality.Strong autonomy, sound judgment, and the ability to manage operations independently.Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.Well-versed in change management, adapting to business needs and driving continuous improvement.Proven training and development capabilities to nurture team growth and leadership.Ability to troubleshoot and solve problems, prioritizing issues based on urgency.AttributesHands on and highly action-orientedDeep knowledge and interest in specialty coffee, hospitality, restaurants or retailPositive, enthusiastic and results drivenPassionate people leader and developerInterested in continuous personal growthKey ResponsibilitiesPeople - Coach and Support Your TeamCreate and manage a positive, engaging work cultureTrain, mentor, and celebrate your teamFill leadership gaps when neededManage scheduling, time and attendance practices for the marketOversee labor strategy and budgetCollaborate with your managers to hire and support hourly hiringEnsure training quality and team developmentAddress performance issues promptly and fairlyPartner with People Team on employee relationsHelp manage change to keep Blank Street evolving smoothlyMaintain top engagement scores and host market eventsProduct - Deliver Quality ProductsRepresent the Blank Street brand and values to customers and teammatesHold your team accountable for food and beverage qualityOversee ordering, vendor relations, waste, and inventory when neededLead by example behind the bar for 30% of your week, ensuring excellent service and product qualityPhysical Space - Maintain Operational ExcellenceEnsure safety, cleanliness, and presentation of locationsPrepare stores for weather, new launches, or LTOsSolve facility issues quicklyWork with HQ to improve store design, maintenance, and customer experiencePerformance - Drive Financial and Customer SuccessTake ownership of store performance and find growth opportunitiesMaintain NPS and Google review scoresBuild relationships with local businesses to grow brand loyaltyStay updated on company tools, processes, and communicationIdentify and address performance gapsShare best practices and collaborate with other leadersProject – Support Business EvolutionHelp with New Store Openings in your regionPilot new initiatives and act as a trusted partner for new ideasSupport marketing and brand collaborationsAttend training and department meetingsBenefits & Perks $85,000 - $130,000 annual salaryBlank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.15 days of paid annual leave (on top of company-observed holidays and sick time)Three health plan options, with full coverage available for two employee-only tiers.Commuter benefitsParental leaveBereavement leaveExclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️Regular social outings with the teamFree Blank Street swag