Payments Operations Manager - SaaS (Miami)

Payments Operations Manager (T2 Support & Onboarding) - Merchant Services Location: Miami Beach, FL (Hybrid) Reporting to: VP of Finance The Opportunity: My client, a high growth SaaS firm, is hiring a Payments Operations Specialist to own onboarding, escalations, and payments expertise at a fast-growing SaaS company. This is a high-visibility, revenue-critical role where you’ll act as the bridge between customers, processors, and internal teams, ensuring merchants get live quickly and issues are resolved efficiently. What You’ll Do: Own Payments Escalations (T2) Act as the primary escalation point for complex payments issues Resolve onboarding failures, funding delays, chargebacks, and processor errors Build internal documentation to reduce repeat issues and improve T1 efficiency Drive Merchant Onboarding Own the end-to-end onboarding process from application to activation Manage relationships with payment processors and escalate when needed Proactively track applications, remove blockers, and accelerate time-to-live Continuously improve onboarding workflows and documentation Support Revenue Teams Join sales calls as the payments subject matter expert Advise on pricing, positioning, and merchant-specific risk considerations Help prospects understand the value of the payments offering What We’re Looking For 3-6 years in payments operations, merchant services, or fintech Experience with processor onboarding (Stripe, Payarc, or similar) Strong understanding of merchant acquiring (underwriting, chargebacks, funding, residuals) Highly organized with the ability to manage multiple onboarding pipelines Strong communicator who can simplify complex payments concepts Nice to Have: Experience in SaaS with embedded payments / PayFac models Exposure to sales support or revenue teams Familiarity with residual reporting and reconciliation Why This Role Payments is a core revenue driver, not a back-office function Opportunity to build and own key processes from the ground up High visibility with leadership and direct impact on growth This role is in office, based in Miami Beach. Salary between $100,000 - $110,000 + variable compensation.