Brand Protection Investigator - IN OFFICE

About IP HouseAt IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.Overview Of The RoleIP House is seeking Investigators with creative mindsets, strong critical thinking skills, and a passion for protecting intellectual property and consumer safety. In this role, you will conduct target research, perform test purchases, process evidence, prepare detailed reports, and engage with suspected scammers and resellers to gather actionable intelligence.This position requires full-time, in-office presence at our Erie, Pennsylvania location.Essential Duties And ResponsibilitiesConduct online research to identify sellers, capture listing evidence, and investigate target identitiesCommunicate with sellers under assumed identities via text, phone, email, and message boardsPerform undercover test purchases independently or in coordination with third-party volunteersReceive, photograph, label, and document evidence while maintaining chain-of-custody recordsRegularly update tracking files and internal databasesPrepare detailed and accurate investigation reportsMaintain a high level of precision and attention to detail in all reporting activitiesComplete additional tasks and assignments as neededWhat You’ll BringPrior investigation or undercover purchasing experience is not required; however, an investigative mindset is essential. On-the-job training will be provided. The ideal candidate is hardworking, adaptable, and highly organized, with the ability to prioritize and reprioritize tasks in a fast-paced environment.This role offers strong growth opportunities, progressing from entry-level test purchases and investigations to more complex and in-depth engagements.Qualifications For SuccessProficiency in internet research and Microsoft Office applicationsStrong writing skills with the ability to produce clear, comprehensive reportsAbility to follow detailed instructions accuratelyExcellent verbal communication skills and the ability to remain composed during challenging conversationsConfidence in presenting detailed case briefings to managementStrong attention to detailAbility to work effectively in a dynamic, fast-moving environmentFlexibility and adaptability, as priorities may change with little noticeCompensation And BenefitsThis position offers $20.00-$22.50 per hour based on a 40-hour workweek. Only those with significant investigations experience will qualify for the upper end of this range.In addition to competitive pay, we provide comprehensive health insurance, paid time off, a 401(k), and additional benefits.We hire qualified candidates who are legally authorized to work in the United States. Please note that we are unable to sponsor visas at this time.Why IP HouseIP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.The Pay Range For This Role Is20 - 23 USD per hour(IP Services (Erie))