Director of Front Office

The University Club of Chicago in downtown Chicago, Illinois, is seeking a Director of Front Office to join a historic, member-owned private club known for its strong traditions, professional membership, and broad range of amenities, including dining, athletic facilities, cultural programming, event spaces, and 59 guest rooms for members and reciprocal club visitors. Founded in 1887, the Club offers a dynamic environment where professionalism, service, and operational coordination are essential to the overall member and guest experience.The Director of Front Office leads all front-facing operations, including Front Desk, Bell Services, Security, and PBX/Communications. This role provides visible leadership for a team of approximately 25 employees while ensuring consistent service delivery, operational organization, and effective communication across departments. Key priorities in the first year include strengthening team structure, formalizing service standards and training programs, and improving operational coordination across arrival, guest services, and communication touchpoints.This is a visible leadership opportunity for a hospitality professional who values team development, operational consistency, and a hands-on approach to delivering a professional and welcoming member and guest experience.Please do not contact the Club directly; all inquiries and applications should be submitted through Strategic Club Solutions.For more information, please visit our website (https:///). Interested candidates may apply confidentially by submitting their resume to Joyce Halama, CCM at .