Payment Correspondence Lead

Job DetailsDescriptionThe Payment & Correspondence Lead assists the Supervisor in planning and directing the daily workflow within the Bill Acquisition & Payment Team. The position prioritizes according to business needs, volume of demand requests received, and awareness of time sensitivity. The Team Lead ensures successful operations in accordance with the company’s objectives and SLA’s that are set for the team and provides training, feedback, and support to the team. The role handles the most complex exception processing, leaving very few exceptions for the Supervisor or Manager to assist with.Essential FunctionsBill ProcessingPrepares outgoing Bill Request and Registrations to taxing authoritiesOpens incoming mail from taxing authorities and route to appropriate processAuthenticates all tax bills received and confirm correct taxing authority mailing address, phone number, contact information and due datesKeys tax amounts into LERETA’s TCSL (Tax C Service Search Listing) SystemImage and index customer documents for proper uploading to LERETA’s WebXtender SystemDistributes Outsourcing Mail according to Lender approved Mail matrix. In some cases, experience in Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etcPayment ProcessingCash Management - Expedites the identification of incoming electronic funds and lender checks to Key Check details into Payment DB for mass paymentsBalance Sheet – Balances funds accurately for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance This requires review of daily cash flow, to ensure account reconciliation prior to remittance of funds to the taxing authorityAnalyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheetsFiles and pulls necessary tax bills for Payment processing to prepare. Bill Match necessary bills to payment listings for clean organized payment packages to the taxing authoritiesEvaluates position of funds in-house against various SLA’s to determine best processing path supporting team goals and customer expectationsUtilizes Internal Controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETAInitiates and prepares timely and accurate Electronic Funds Transfers to various taxing authoritiesUploads payment file details to Taxing Authorities Vendor Websites (Auto Agent, GovTech, and Grant Street) and ensure that procedures and policies are followed for excess funds during uploadCustomer ServiceDemonstrates professional telephone mannerism when speaking to LERETA’s mortgage lenders and taxing authoritiesDemonstrates professionalism in representing LERETA LLC to internal and external customersResponds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate mannerQuality ControlProvides details of quality issues found throughout process to immediate Team Lead or SupervisorAccurately prepared production/statistical reports as applicableTrainingAssistd with training of fellow team members, specifically Temporary Team Members that are brought on during peak cyclesTeam PlayerAdapts well to constant change and receptive to feedback in work procedures and policiesCommunicates effectively ideas and opportunities to increase processing efficienciesLead ResponsibilitiesAssists Payment & Correspondence Supervisor with:Identifying issues with team membersDelegating of work during peak cyclesGathering and recording Daily/Weekly/Monthly statistics for ManagementGathering statistics for Employee One on One’sEstablishing and monitoring productivity measurement standardsMonitoring the monthly temporary budgetDeveloping of training materialsAssists Payment & Correspondence Processor I, Payment & Correspondence Processor II, and Senior Payment & Correspondence Processor with difficult and/or exceptions to the normal processAttends meetings during absence of Payment & Correspondence Supervisor when applicablePrioritizes assignments and report request based on department goals to ensure deadlines are consistently metAssists team with decision making issues related to determining liability and processing concernsAssumes Payment & Correspondence Supervisor role in their absenceThis position will perform other duties as assigned based on the needs of the department.Required Education & ExperienceHigh School Diploma or equivalentMust be able to type 50 wpmMust be able to use 10 key by touch; 10k or above with 98% accuracyMust have basic knowledge of Real Estate Tax ServicingTwelve (12) to eighteen (18) months experience as TDT Tax Processor II or equivalentIntermediate knowledge and understanding of TDT Databases (Bill Acquisition and/or Payment)Intermediate knowledge of LERETA’s tax cycles including higher level of complexity pertaining to state and agency requirements.Preferred Education & ExperienceProficiency with Microsoft Word, Access, and ExcelData entry experienceExperience working with internal and external customersSALARY RANGE: $19.46 - $24.33