Tree Operations Manager

Dynamic is a fast-growing home services company focused on delivering exceptional customer experiences. Our Tree Division completes residential tree removals, trimming, stump grinding, emergency work, and related services through a network of professional subcontractors.LocationRichardson, TX (Office + Field)Department: OperationsReports To: Director of OperationsPosition SummaryThe Tree Operations Manager owns the day-to-day execution of all tree service operations. This person manages subcontractor performance, coordinates multiple active projects, ensures scopes of work are clearly understood, keeps homeowners informed, resolves field issues, and continually builds our subcontractor network.Key ResponsibilitiesSubcontractor ManagementManage daily schedules of multiple subcontractor crews.Ensure every crew clearly understands the scope before arriving.Monitor quality, productivity, and safety.Resolve field issues quickly.Maintain strong subcontractor relationships.Project CoordinationCoordinate dozens of active projects simultaneously.Schedule efficiently and resolve conflicts.Confirm equipment, materials, permits, and job details.Customer ExperienceServe as the operational contact for homeowners.Provide proactive communication and resolve concerns.Ensure clean jobsites and customer satisfaction.Quality ControlVerify work matches scope.Conduct quality inspections.Minimize callbacks and rework.Subcontractor RecruitingRecruit and vet qualified tree service subcontractors.Build a reliable pipeline of backup crews.Process ImprovementImprove scheduling, communication, and operational efficiency.Required Qualifications3+ years managing field operations, construction, landscaping, tree service, or similar.Experience coordinating multiple crews.Strong organizational and communication skills.Valid driver's license.Required QualificationsTree service experience.Knowledge of tree trimming/removal operations.Experience managing subcontractors. Spanish bilingual preferred.CRM or Field Service software experience.Success MeasuresCrews arrive prepared.High homeowner satisfaction.Low callback and rework rates.Strong subcontractor relationships.Jobs completed safely, on time, and within budget.KPIs On-Time Job Starts, Customer Satisfaction, Google Reviews, Subcontractor Quality Score, Scope Accuracy, Jobs Completed, Callback Rate, Rework Rate, Gross Margin, Subcontractor Retention, New Subcontractors Added, Safety Incidents.CompensationSalary: $75,000–$95,000 plus performance bonus tied to customer satisfaction, quality, gross margin, utilization, and safety.