Director of Residential Services

DescriptionAgency Description Magdala House is a human services agency dedicated to serving the needs of individuals who are underserved and unserved. Our comprehensive care plans are delivered through structured team-based care plans that are holistic, customized, intensive, and individualized. With unwavering commitment, we assist individuals with disabilities on their path to self-sufficiency.Job DescriptionMagdala House is seeking an experienced, innovative, and solution-focused individual to serve as our Director of Intellectually and Developmentally Disabled Adults Programs. The Program Director is responsible for the overall leadership, operations, compliance, staffing, and quality management of Magdala House’s Residential Habilitation (ISL) programs. The Director is one of the most important roles in the IDD Programs and is responsible for the overall operations of Magdala’s IDD Programs, overseeing residential supervisors, program operations, staffing systems, participant services, and regulatory readiness while collaborating closely with nursing, training, finance, HR, and adult day care program director to ensure continuity care and operational excellence. This role reports to the Vice President of Residential ProgramsDuties & ResponsibilitiesProgram Operations & LeadershipOversee day-to-day operations of Residential Habilitation (ISL) programs Under the director of the Vice President of Residential Programs, ensure programs operate in compliance with DMH, Medicaid Waiver, and all applicable state and federal regulations Maintain safe, clean, structured, and person-centered residential environments Conduct routine site visits, inspections, and operational assessments Lead crisis response, problem-solving, and operational escalations Schedule and lead meetings with supervisors and interdisciplinary teams Provide regular operational updates and recommendations to executive leadership Compliance & Quality AssuranceMaintain continuous survey and audit readiness Oversee completion and accuracy of:ISPs MAAS assessments Medicare/Medicaid renewals staffing patterns incident reports emergency drills transportation documentation Ensure documentation is accurate, timely, and audit-ready Monitor use and compliance within Therap, QuickMAR/Everspring, and related systems Staffing & SupervisionDirectly supervise House Supervisors and assigned leadership staff Recruit, interview, coach, and evaluate staff Ensure staffing levels and schedules align with participant needs and approved budgets Address employee performance, professionalism, attendance, and workplace concerns promptly Promote accountability, teamwork, professionalism, and participant-centered care Training & Staff DevelopmentCollaborate with the Director of Training to ensure all required trainings, certifications, and competencies are completed timely Reinforce operational procedures, documentation standards, and compliance expectations Support leadership development and ongoing staff coaching Financial & Administrative OversightDevelop and manage ISL budgets, transportation budgets, staffing allocations, and participant-related expenditures Monitor overtime, spending trends, and operational costs Approve supervisor timesheets, mileage, and operational purchases Collaborate with Finance regarding billing, utilization, and budget variances Collaboration & Participant AdvocacyCollaborate with adult day care program director to support continuity of care and participant needs Maintain professional relationships with guardians, families, support coordinators, medical professionals, and regulatory agencies Ensure individuals are treated with dignity, respect, and support in the least restrictive environment possibleRequirementsSkills & CompetenciesLeadership & Team Development Regulatory Compliance Operations Management Budget Management Strategic Planning Critical Thinking & Problem Solving Conflict Resolution Performance Management Interpersonal Communication Emotional Intelligence Organizational Skills Collaboration & Relationship Building CompensationSalaried Position $100,000-$120,000 commensurate with experienceFull-Time Exempt EmploymentBenefitsMagdala House offers competitive life, dental, vision, health, and medical insurance benefits.Education/QualificationsMaster’s Degree Preferred. Bachelor’s degree in social services, leadership & development, business management, healthcare administration, or a related field. At least 3 years of experience in a leadership role within the healthcare or IDD industries, with proven effectiveness. Experience with DMH regulations, Medicaid Waiver programs, and multi-site residential operations preferred Working knowledge of Therap, HRST, QuickMAR/Everspring, and related systems preferred Class F Driver’s License in good standing Additional InformationThe following certifications will need to be obtained within 30-60 days of initial employment:CPI Training, Med Level 1, First-Aid/CPR, and required Relias training modules