Schedule/Dispatch Coordinator

Benefits:Retirement Plan with company match up to 3%Competitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWellness resources About the Role:The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours: 7:30am - 4:30pmResponsibilities:Manage and maintain the scheduling system for service appointmentsCommunicate with customers to schedule appointments and provide service updatesCoordinate with technicians to optimize their schedules and ensure timely service deliveryResolve scheduling conflicts and handle emergency service requestsEnsure accurate record-keeping of appointments and customer information Requirements:Prior experience in scheduling, dispatching, or customer service roleExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentFamiliarity with scheduling software and basic computer skillsCustomer-focused attitude and problem-solving abilities Desired Experience:Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.Experience using scheduling software and CRM systems.Familiarity with HVAC terminology and industry practices.Proven ability to handle high-stress situations and remain calm under pressure.Demonstrated track record of improving scheduling efficiency and customer satisfaction.Compensation: $20.00 - $26.00 per hour