Career Opportunities: Head Coach (Store Manager) - Barstow (75933)

Head Coach (Store Manager)LOCATION: Barstow, CA, 92311PAY RANGE: $31.25 - $34.25 HourlyPOSITION PURPOSE / SUMMARY STATEMENT:The Head Coach oversees all aspects of the day-to-day operations of the store including sales, customer service, recruiting and training, coaching, and maintaining store standards. Supervises and manages all employees, including enforcing company policies and procedures and corporate directives. Responsible for performance management of all direct reports. Maintains effective corporate office business partner relationships.SUPERVISORY RESPONSIBILITIES:Assistant Head Coach, Team Lead, Team Player, Stock Associate (if applicable)ESSENTIAL DUTIES AND RESPONSIBILITIES:Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignmentsPerform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experienceCoach team members on sales strategy, presentation of product information and general customer service to uphold exceptional customer experienceGreet and assist customers, answer customer questions, and guide product selection to provide excellent customer serviceConfirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessaryMaintain store appearance throughout business hours by restocking merchandise shelves, folding apparel and organizing shoe displaysReceive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of productsApprove employee hours for payroll electronically and distribute paychecksAudit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategyRecruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system)Complete onboarding procedures (such as approving wage rate, ensuring all HR documents and training have been completed, etc)Enforce HR policy and procedures to ensure adherence, completing the appropriate HR forms as neededComplete employee performance reviews to ensure they are accountable for job expectationsInteracts with all levels throughout organization including employees and outside vendorsKNOWLEDGE, SKILLS & ABILITIES:Exceptional customer service skillsKnowledge of basic principles and processes for providing excellent service, which includes needs assessment, meeting quality standards and evaluation of customer satisfactionKnowledge of methods to promote and sell athletic footwear and apparel. This includes strategies on achieving expected sales goalsKnowledge of the processes of recruitment, selection, training, coaching and development of personnelSkilled at communicating orally, verbally and in writing to staff and upper managementSkilled at supporting customers before and after they buy merchandise; ensuring each customer receives an enjoyable experienceSkilled at teaching, instructing, and directing to develop specific skills towards achieving a specific goalAble to make sound decisions that benefits the organization and uses judgment to properly execute organizational goalsAble to manage one's own time and the time of others sufficient to ensuring store tasks are completed by their due datesAble to recognize and assess problematic situations, and devise an appropriate and effective solution to include but not limited to the following:Team member conflictsCustomer dissatisfaction with service or productsProduct inventory discrepanciesApplying visual directivesCORE COMPETENCIES:Build a Great Team – LeadershipCommunicates Effectively – LeadershipConnects with the Customer – LeadershipCultivates Collaboration – LeadershipDelivers Results Effectively – LeadershipInfluence and Inspire – LeadershipInnovative – LeadershipJob Expertise – LeadershipSet Direction – LeadershipShows Great Judgment – LeadershipMINIMUM QUALIFICATIONSEDUCATION/EXPERIENCE:3-5 years' retail management experienceSporting or athletic industry preferredComputer skills: Microsoft Suite (Word, Excel, PowerPoint)PHYSICAL DEMANDS:Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customersManual dexterity requiredMostly standing, walking, bending, frequent liftingWORK ENVIRONMENT:Works with the public in an indoor location that is clean, orderly, properly lighted, and ventilated. Noise levels are considered moderate.ASICS America Corporation is an Equal Opportunity Employer.PAY TRANSPARENCY: To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide pay or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at hrccpa@asics.com.