Process Optimization - Operations Analyst

Process Optimization - Operations AnalystReference Code 5096Country:US Locations: USA - Hermitage; USA - Nashville; USA - TampaDeloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.Work you'll doAs a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights. Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.Key Responsibilities:Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignmentAssist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing informationPrepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up itemsProvide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and TableauSupport Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storageProduce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activitiesCollaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriatelyProvide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentationResearch best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operationsThe teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.QualificationsRequired:Bachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors consideredAt least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organizationLean Six Sigma Green Belt certificationProven experience with process analysis, reporting, data quality management, and documentationWell-developed interpersonal, communication and presentation skillsExcellent relationship management skillsStrong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materialsAdaptable, and well organized to respond to changing prioritiesAbility to be proactive and work alone as well as part of a larger team (team player)Analytical and flexible with the ability to rapidly understand unfamiliar and complex conceptsThe ability to synthesize and visualize complex dataPreferred:7+ years' experience supporting business process, reporting, analytics, or program operations in a global organizationExperience building dashboards, visualizations, or reporting materials that support governance and leadership decision-makingExperience with enterprise project management tools like ServiceNow SPM and Demand ManagementLimited immigration sponsorship may be available.Our cultureAt Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.Professional developmentFrom entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.BenefitsAt Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.Recruiting for this role ends on 09/15/2026.